Cresta + AWS
Cresta’s software solutions are hosted on Amazon Web Services (AWS). AWS offers a broad set of global compute, storage, database, analytics, application, and deployment services that allows us to deliver our solutions dependably and securely, with the ability to scale on demand.
We also partner with AWS Contact Center Intelligence (CCI) and AWS Connect for complementary technologies that help our customers create competitive advantage through amazing customer experiences.
Partnership Details
Our joint goal is customer obsession! We partner deeply with Amazon AWS to deliver our solutions and help our customers make every customer interaction excellent.
AWS Contact Center Intelligence (CCI)
Cresta is part of the AWS Contact Center Intelligence set of solutions.
AWS Contact Center Intelligence (CCI) solutions empower you to improve customer experience, boost agent productivity and gain conversation insights by adding AI capabilities to the contact center of your choice—without any ML expertise.
By using AWS Contact Center Intelligence (CCI), organizations can quickly and easily develop intelligent contact center solutions leveraging Cresta’s powerful capabilities
AWS Marketplace
The AWS Marketplace is a curated, digital catalog for AWS customers where you can find, buy, deploy and manage third-party software.
The AWS Marketplace gives you another way to purchase Cresta – with a big advantage for some customers. If you participate in the AWS Enterprise Discount Program (EDP), you can receive consumption credit for Cresta against your annual AWS EDP commitment.
Amazon Connect
Amazon Connect is an easy-to-use omnichannel cloud contact center that helps you provide superior customer service at a lower cost.
Cresta integrates into Amazon Connect directly utilizing Amazon Kinesis and Lambda functions for real time audio and messaging. Our native integration significantly reduces the time and complexity of systems integration to provide fast implementation and low IT overhead.
Featured AWS & Cresta customer highlights
How Cox and Cresta partner to increase revenue and transform customer experience
Learn how Cox Communications has deployed Cresta, powered by AWS, across multiple lines of business to improve customer experience and operations.
Cresta’s software solutions are built and hosted on Amazon AWS. We trust the scalability, security, and dependability of AWS to ensure our applications run smoothly and efficiently.
New case study with Amazon Connect
Learn how How Cresta partnered with a Fortune 500 insurance company to drive a 7% increase in revenue.
Cresta’s software solutions are built and hosted on Amazon AWS. We trust the scalability, security, and dependability of AWS to ensure our applications run smoothly and efficiently.
CarMax success featured in the New York Times
CarMax is highlighted in this article in the New York Times due to their success improving customer interactions with Cresta, powered by AWS.
Cresta’s software solutions are built and hosted on Amazon AWS. We trust the scalability, security, and dependability of AWS to ensure our applications run smoothly and efficiently.
Blue Nile leverages Cresta to improve customer experience
Learn how Michael Hopkins, SVP Sales and Customer Experience at Blue Nile leverages Cresta, powered by AWS, to transform retail sales and services in “You can’t spell retail without AI”
Cresta’s software solutions are built and hosted on Amazon AWS. We trust the scalability, security, and dependability of AWS to ensure our applications run smoothly and efficiently.
Partnership News
Evolution of Cresta’s machine learning architecture: Migration to AWS and PyTorch
Learn how Cresta moved from a multi-cloud environment and consolidated our machine learning (ML) workloads on AWS. We share why we chose to migrate, details of the transformation and results of the migration.