๐ŸŽ‰๐ŸŽ‰ย  ย See our newest products in action! ย Learn More ย  ย ๐ŸŽ‰๐ŸŽ‰

  • Case Study

Modernizing Contact Center Operations for Earthlink

In the world of Internet Service Providers (ISP), customer experience is key. ISPs deliver a mission-critical service to their customers and as a result, customers expect the service to just work. And when it doesnโ€™t, service teams need to quickly and emphatically resolve customer issues or risk losing customers.

Thankfully for Earthlink, customer satisfaction has been a strong suit, being ranked as 2020โ€™s Best ISP in Customer Satisfaction by HighSpeedInternet.com. Looking to further invest in their customer experience and develop a more embedded operating model with their BPO partner, Earthlink partnered with Cresta to enhance customer service and sales operations.

Unlock this case study now

Trusted by: