AI agents for customer service

The agent your customers wish they always got

AI agents built from your customer conversations, trained to resolve issues the way your top performers do

  • Ready for the edge cases that scripts miss
  • One continuous conversation, across every channel and handoff
  • Secure enough for your most sensitive conversations

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United Airlines
Cox
Marriott
Brinks Home
Alaska Airlines
Propel
AAA
Optimum
Hilton
CVS

Scale your contact center without scaling frustration

Conversation flow map: greeting, account authentication and transaction inquiry steps

Know what to automate first

Automation Discovery finds your conversations to automate first for the fastest results

Customer verified and appointment updated confirmations

Real actions, done securely

Verifies customers and updates your systems to resolve the ask in one conversation

Synthetic customer profile: Leisure Traveler persona with overview, call reasons and mindset

Realistically tested before going live

Synthetic Customers built from your conversations catch issues before your customers do

Recent conversations list with a billing dispute flagged for review and a Take over button

Full control in production

Guardrails, live monitoring, and one-click takeover keep every conversation on track.

AI Agent

Automating the world’s leading customer experiences

Teams across airlines, healthcare, and financial services use Cresta to turn what happens in conversations into measurable outcomes.

Drive efficiency while building customer trust

↗5.5x

Higher containment

↗23%

Higher CSAT

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Elevate guest experiences across every reservation

74%

Containment rate

$3.3M

Revenue lift

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Make complex support feel simple

“We’ve already seen the impact Cresta is having on our teams and customers, driving faster, smoother interactions and this is just the beginning.”

Gary EdelsteinPresident and Chief Operating Officer
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Make complex support feel simple

“Our voice AI Agent guides customers through complex, multi-step troubleshooting scenarios, and the positive feedback from these customers has been eye-opening.”

Veronica MoturiChief Customer Officer
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Ready to give your customers a better experience?

See how Cresta AI Agent can automate your use cases.

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