For Telecom providers, customer experience is the key to success. Cresta helps teams efficiently deliver personalized care at scale.
Customers expect telecom services to just work. Living up to these expectations is not easy. Every interaction is an opportunity to build or lose a customer's trust and must be handled with care. Cresta’s intelligence layer for customer conversations gives telecom teams the guidance and support they need to build lasting customer relationships.
Build lasting subscriber relationships.
Whether by chat or voice, Cresta equips teams with expert insights that guarantee a world-class customer experience.
Help teams navigate complex product catalogs and recommend bundles that grow value for your customers and your business.
Help teams stay on-script and compliant with best practices and methodologies.
Real-time guidance helps teams be more productive and radically improve customer satisfaction.
Develop a rich understanding of your customer base by pulling in conversational insights from every customer interaction.
Address customer concerns with confidence and better match service offerings to customer needs.
Real results with Cresta
$13.1M
additional annual revenue
CRESTA FOR REMOTE TEAMS
Kathleen Preston,
Director of Marketing and Sales at Cox Communications
Sales - SaaS Acquisition Executive
