Summer '21 Release: Taking Customer Care from a Cost Center to a Value CenterLEARN MORE
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Cresta for
Telecommunications

For Telecom providers, customer experience is the key to success. Cresta helps teams efficiently deliver personalized care at scale.

Build trust with subscribers.

Customers expect telecom services to just work. Living up to these expectations is not easy. Every interaction is an opportunity to build or lose a customer's trust and must be handled with care. Cresta’s intelligence layer for customer conversations gives telecom teams the guidance and support they need to build lasting customer relationships.

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How we help
telecom providers

Build lasting subscriber relationships.

Omnichannel expertise

Whether by chat or voice, Cresta equips teams with expert insights that guarantee a world-class customer experience.

Bundle better

Help teams navigate complex product catalogs and recommend bundles that grow value for your customers and your business.

Consistency at scale

Help teams stay on-script and compliant with best practices and methodologies.

Improve productivity

Real-time guidance helps teams be more productive and radically improve customer satisfaction.

Uncover customer trends

Develop a rich understanding of your customer base by pulling in conversational insights from every customer interaction.

Keep customers longer

Address customer concerns with confidence and better match service offerings to customer needs.

Real results with Cresta

Unlocking growth for
Cox Communications

“Thanks to Cresta, during Q1 and Q2 of this year, even during the lockdown, we’ve continued to increases our conversion rates despite our teams being remote.”
Mark Lawson, SVP Digital Marketing and Sales at Cox Communications

$13.1M

additional annual revenue

CRESTA FOR REMOTE TEAMS

Going Remote

“During the pandemic, we've seen a huge increase in chat volume as customers upgrade their internet. Our retail stores were closed and our live support teams were remote, so every customer turned to our digital channels. Cresta’s recommendations have helped agents increase efficiency and overcome objections.”

Kathleen Preston,

Director of Marketing and Sales at Cox Communications

Resources

When contact changes: Our five lessons from transitioni...

As the world unites to slow the spread of COVID-19, businesses are stepping up to play th...
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So You've Moved to a Virtual Contact Center. Now What?

Curious to know how your virtual contact center strategy is faring? We asked a panel of ex...
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“The fact that new hires are reaching the floor average after just 5 weeks is pretty darn amazing.”

Sales - SaaS Acquisition Executive

READY TO GET STARTED?

Get In Touch to Start Improving Sales
Performance Today

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