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CRESTA FOR TELECOMMUNICATIONS

For Telecom providers, customer experience is the key to success. Cresta helps teams efficiently deliver personalized care at scale.

Build trust with subscribers.

Customers expect telecom services to just work. Living up to these expectations is not easy. Every interaction is an opportunity to build or lose a customer's trust and must be handled with care. Cresta’s intelligence layer for customer conversations gives telecom teams the guidance and support they need to build lasting customer relationships.

How we helps telecom providers

Optimize your digital channels.

Omnichannel expertise

Whether by chat or voice, Cresta equips teams with expert insights that guarantee a world-class customer experience.

Improve productivity

Armed with real-time guidance, teams are more productive and can radically improve customer satisfaction.

Consistency at scale

Help teams stay on script and compliant with best practices and methodologies.

Bundle better

Easily navigate complex product catalogs and recommend bundles that grow value for your customers and your business.

Uncover customer trends

Develop a rich understanding of your customer base using conversational insights from every customer interaction.

Keep customers longer

Address customer concerns with confidence and better match service offerings to customer needs.

Real results with Cresta

Unlocking growth for Cox Communications

“Thanks to Cresta, during Q1 and Q2 of this year, even during the lockdown, we've continued to increases our conversion rates despite our teams being remote.”
Mark Lawson, SVP Digital Marketing & Sales
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$13.1M

additional annual revenue

CRESTA FOR REMOTE TEAMS

Shifting to WFH

“During the pandemic, we've seen a huge increase in chat volume as customers upgrade their internet. Our retail stores were closed and our live support teams were remote, so every customer turned to our digital channels. Cresta’s recommendations have helped agents increase efficiency and overcome objections.”

Kathleen Preston,

Director of Marketing and Sales, Cox Communications

Learn more about Cresta for Remote Teams
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Resources

Cresta: A System of Record for Expertise

Think about the last time you taught someone something difficult. Did you jus...
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So You've Moved to a Virtual Contact Center. Now What?

Curious to know how your virtual contact center strategy is faring? We asked a pan...
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“The fact that new hires are reaching the floor average after just 5 weeks is pretty darn amazing!”

Sales Executive @ Top-5 SaaS company

Get in touch to see a demo today

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