For Telecom providers, customer
experience is the key to success. Cresta
helps teams efficiently deliver
personalized care at scale.
Build trust with subscribers.
Customers expect telecom services to just work. Living up to these expectations is not easy. Every interaction is an opportunity to build or lose a customer’s trust and must be handled with care. Cresta’s intelligence layer for customer conversations gives telecom teams the guidance and support they need to build lasting customer relationships.
Whether by chat or voice, Cresta equips teams with expert insights that guarantee a world-class customer experience.
Help teams navigate complex product catalogs and recommend bundles that grow value for your customers and your business.
Consistency at scale
Help teams stay on-script and compliant with best practices and methodologies.
Real-time guidance helps teams be more productive and radically improve customer satisfaction.
Uncover customer trends
Develop a rich understanding of your customer base by pulling in conversational insights from every customer interaction.
Keep customers longer
Address customer concerns with confidence and better match service offerings to customer needs.
REAL RESULTS WITH CRESTA
Unlocking growth for
“Thanks to Cresta, during Q1 and Q2 of this year, even during the lockdown, we’ve continued to increases our conversion rates despite our teams being remote.”
Mark Lawson, SVP Digital Marketing and Sales at Cox Communications
CRESTA FOR REMOTE TEAMS
“During the pandemic, we’ve seen a huge increase in chat volume as customers upgrade their internet. Our retail stores were closed and our live support teams were remote, so every customer turned to our digital channels. Cresta’s recommendations have helped agents increase efficiency and overcome objections.”
Director of Marketing and Sales at Cox Communications
“The fact that new hires are reaching the floor average after just 5 weeks is pretty darn amazing.”
Sales - SaaS Acquisition Executive
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