For Telecom providers, customer experience is the key to success. Cresta helps teams efficiently deliver personalized care at scale.
Optimize your digital channels.
Whether by chat or voice, Cresta equips teams with expert insights that guarantee a world-class customer experience.
Armed with real-time guidance, teams are more productive and can radically improve customer satisfaction.
Help teams stay on script and compliant with best practices and methodologies.
Easily navigate complex product catalogs and recommend bundles that grow value for your customers and your business.
Develop a rich understanding of your customer base using conversational insights from every customer interaction.
Address customer concerns with confidence and better match service offerings to customer needs.
Real results with Cresta
additional annual revenue
CRESTA FOR REMOTE TEAMS
“During the pandemic, we've seen a huge increase in chat volume as customers upgrade their internet. Our retail stores were closed and our live support teams were remote, so every customer turned to our digital channels. Cresta’s recommendations have helped agents increase efficiency and overcome objections.”
Director of Marketing and Sales, Cox CommunicationsLearn more about Cresta for Remote Teams
Sales Executive @ Top-5 SaaS company