About Cresta and the Role:
Interested in defining how AI shapes the future of work? Here at Cresta, we're on a mission to make every knowledge worker 100x as effective - 10x faster and 10x better. We're focused on using AI to help the workforce, not replace them. At Cresta, we use our patented Expertise AI to uncover expert insights from every conversation and put those insights into action with real-time coaching during customer conversations.
We’re growing fast! Spun out of the Stanford AI lab and chaired by Google-X founder Sebastian Thrun, Cresta launched in 2020. Since then, we’ve grown revenue and our team by 300%! We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors and advisors including Andreessen Horowitz, Greylock Partners, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Porsche, Adobe, and Dropbox and we have been recognized as a startup to watch by Business Insider, Forbes, and Gartner to name a few. If you're looking for a foot into the AI space, this role could be for you!
As a Conversation Analyst, you will be responsible for ensuring high quality AI conversation models that offer real time coaching and assistance for our customers' contact center agents. You will complete regularly scheduled Quality Assurance checks while providing feedback to our customers directly or through the Success team. CAs regularly collaborate with other CAs, Implementation Managers, Customer Success Managers, and AI engineers to create and maintain AI conversation models through labeling and call flow creation.
There are career progression options that lead to closer work with Implementation Managers, Customer Success Managers, AI Engineers, and Customers.