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December 8, 2021

IT Admin

Full-Time · San Francisco or Remote · Engineering · Apply Now
Interested in defining how AI shapes the future of work? Cresta is on a mission to make every knowledge worker 100x as effective, 10x faster and 10x better. Cresta is focused on using AI to help the workforce, not replace them. Cresta uses our patented Expertise AI to uncover expert insights form every conversation and put those insights into action with real-time coaching during customer conversations. 

We’re growing fast! Spun out of the Stanford AI lab and chaired by Google-X founder Sebastian Thrun, Cresta launched in 2020. Since then, we’ve grown revenue and our team by 300%! We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors and advisors including Andreessen Horowitz, Greylock Partners, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Porsche, Adobe, and Dropbox and we have been recognized as a startup to watch by Business Insider, Forbes, and Gartner to name a few. We have huge ambitions and are looking for stellar candidates who have an entrepreneurial mindset and are excited to use cutting-edge AI to solve real-world business problems.

We’re looking for an IT Admin who will be part of an innovative team and company, and will be providing front line desktop support and administration for the firm and its software. The ideal candidate should have experience in cloud services, enterprise application support, and SaaS apps. The applicant should be knowledgeable in various services such as Mac OS, Windows, Okta, o365, etc. The IT Admin will support Cresta’s employees, SaaS, as well as its office infrastructure while working with diverse technologies and participating in strategic projects in a collaborative environment. 
We want someone who is not afraid to think outside the box and think on their feet as things get thrown at them. Cresta’s IT Admin will work with the companies end users and external vendors requiring great customer service skills.

What You'll Do:

  • Front line support of company owned Mac OS and Windows devices and SaaS applications
  • Work with Mac OS and Windows OS as well as Jamf and Okta products
  • In charge of onboarding and off-boarding, sets up and terminates account, and manages software licenses
  • Provides technical support across the company, in person, online and/or over the phone
  • Zoom Room and office hardware administration/maintenance
  • Enterprise applications administration and monitoring
  • Responsible for hardware, printers and related equipment both at the user and office level
  • Manages asset tracking for offices
  • Manages user access rights to applications by following security and compliance best practices
  • Provides desktop support for hardware and software setups, and quality assurance for new users 
  • Willing to be on call for after-hours emergency support coverage
  • Able to travel to our offices in San Francisco and Palo Alto 

  • What we look for:

  • Technical knowledge of Mac OS software and hardware
  • Jamf Cloud administration concentrating on support and device policies including Okta, Intune, Active Directory
  • Strong experience with cloud solutions including Okta, Google Workspaces, o365, Salesforce (cloud first thinking) 
  • Basic scripting skills in automation and scalability to deliver efficient and secure results
  • Understanding of DEP, volume purchasing programs, Apple Business Manager, and integration with Jamf/JamfConnect/Jamf Protect
  • Hands-on experience with installing, configuring, and troubleshooting hardware and office infrastructure including network equipment
  • Ability to work individually and in a team-oriented, collaborative environment
  • 3-5 years min. of experience in user support, especially support of Mac OS in an enterprise environment
  • 3-5 years min. of experience in user support, especially support of Windows in an enterprise environment
  • Startup experience is a plus

  • Apply Now