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April 14, 2021

IT Support Engineer

· San Francisco, California · Engineering · Apply Now
Interested in defining how AI shapes the future of work? Cresta is on a mission to make every knowledge worker 100x as effective, 10x faster and 10x better. Cresta is focussed on using AI to help the workforce, not replace them. Cresta uses our patented Expertise AI to uncover expert insights form every conversation and put those insights into action with real-time coaching during customer conversations. 

We’re growing fast! Spun out of the Stanford AI lab and chaired by Google-X founder Sebastian Thrun, Cresta launched in 2020. Since then, we’ve grown revenue and our team by 300%! We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors and advisors including Andreessen Horowitz, Greylock Partners, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Porsche, Adobe, and Dropbox and we have been recognized as a startup to watch by Business Insider, Forbes, and Gartner to name a few. We have huge ambitions and are looking for stellar candidates who have an entrepreneurial mindset and are excited to use cutting-edge AI to solve real-world business problems.

As an IT Support Engineer you will help establish standards, develop workflow processes, and ensure that all Cresta internal customers are supported by an exceptional team that can solve all of their IT requirements. You take pride in delivering a positive experience in the work you do!

What you'll do:

  • Lead aspects of employee lifecycle and access management and provisioning
  • Be a subject matter expert for a number of existing and new SaaS services and integrations, all while ensuring the highest standards of system security
  • Manage internal-facing systems, internal and external services, and IT related vendors
  • Help build our internal IT knowledge base, develop innovative ways to better IT processes and experience to support growth.

  • What we look for:

  • Experience deploying and managing systems such as GSuite, Jamf, Meraki, Okta, and other SaaS applications
  • Experience with system security models and enforcement; from password policies and encrypted drives to application and browser plugin whitelists
  • Experience with assisting remote teams consisting of employees, partners, and vendors
  • Excellent communication and customer service skills

  • Apply Now