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May 17, 2021

Technical Implementation Manager (Voice)

Full-Time · USA (Remote) · Customer Success · Apply Now
Interested in defining how AI shapes the future of work? Cresta is on a mission to make every knowledge worker 100x as effective, 10x faster and 10x better. Cresta is focussed on using AI to help the workforce, not replace them. Cresta uses our patented Expertise AI to uncover expert insights form every conversation and put those insights into action with real-time coaching during customer conversations. 

We’re growing fast! Spun out of the Stanford AI lab and chaired by Google-X founder Sebastian Thrun, Cresta launched in 2020. Since then, we’ve grown revenue and our team by 300%! We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors and advisors including Andreessen Horowitz, Greylock Partners, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Porsche, Adobe, and Dropbox and we have been recognized as a startup to watch by Business Insider, Forbes, and Gartner to name a few. We have huge ambitions and are looking for stellar candidates who have an entrepreneurial mindset and are excited to use cutting-edge AI to solve real-world business problems.

As a Technical Implementation Manager (Voice) - your mission is to ensure Cresta's voice product can be integrated and implemented across a variety of systems. You'll be customer facing, working across multiple levels (end-users to execs) and internally across our engineering and success org. The team is still small and we have grown selectively, so you'll also be expected to contribute to defining the overall implementation process and system for us to create a world-class land-and-expand motion.

If you enjoy problem solving and figuring out scenarios where there might not be a defined answer, have world-class organization and project management skills, enjoy telling stories with data, and are comfortable working externally with customers and internally with engineering, then you might be a great fit.


What you'll do

  • Pre-sales: problem solving with end-customers to determine best solution architecture and integration approach.
  • Post-sales: running the technical implementation process to get customers up and running on Cresta.
  • Along the way, closely collaborating with Sales, Product, Marketing, and Engineering in order to meet existing, new, and future customer needs.


  • We're looking for someone who:

  • Is an expert in telephony systems used across contact centers (both cloud and on-prem; VOIP, SBCs, CTI, TDM, etc.)
  • Has extensive experience in large scale enterprise software implementations and solutions architecture
  • Is highly organized: able to manage complex internal and external processes with many different stakeholders and timelines ensuring that all parties are kept in the loop with clear notes, action items, and next steps to keep projects on track and successful.
  • Is able to build strong external relationships with external technical stakeholders and in general able to take a consultative and strategic approach to solving customer problems.
  • Is willing to do some travel (if/when the world goes back to normal) but before then be willing to be on frequent video calls with customers in EST - PST time zones.
  • Bonus for experience in growing and managing a team of solutions architects and delivery managers


  • Apply Now