No matter what your needs are, Cresta’s platform and capabilities can help you move the needle.
Our patented AI optimizes itself based on the business results you deem most important.
Go beyond insights with coaching that actively guides agents to better outcomes.
Cresta's centralized expertise can be applied wherever you talk to customers.
Cresta's Expertise AI centralizes intelligence and unlocks and shares expertise wherever you interact with customers.
Focused on sales improvement, cost savings, CSAT? Simply indicate your objectives and our patent-pending AI does the rest.
Learn about our solutions:
At our core is the Cresta Expertise Engine. Cresta observes every customer interaction to uncover what Experts do differently and shares this Expertise through real-time assistance and business insights.
One size does not fill all. Cresta personalizes coaching to each agent’s unique strenghts and weaknesses.
Cresta accurately transcribe 100% of calls with native transcription services or services like Google and Amazon.
A powerful Moments Engine understands conversational context in real-time.
Cresta searches conversations for concepts, not words, to arm teams with the meaningful intelligence.
The Moments Engine understands the intent and sentiment behind a conversation.
Cresta continuously optimizes and improves with each additional customer interaction.
Cresta’s end-to-end capability set helps teams continuously improve and optimize every interaction.
Personalized self-service experiences allow customers to quickly help themselves.
Personalized coaching that’s trained by your top performers delivered in real-time.
Automated QA and conversation evaluations help managers more efficiently coach teams.
Live analytics show how agent performance directly impacts your top and bottom lines.
Intelligence is what matters. Cresta’s omnichannel approach lets you enhance your existing solutions with real-time intelligence, wherever you talk to customers.
Whether it's creating a CRM lead after a call or automatically searching your knowledgebase for answers, Cresta easily plugs in to your existing workflows.
Cresta takes time-to-value to heart. We go beyond the product to design and implement solutions that deliver results fast.
Cresta certifies our services against the strictest standards including SOC 2 Type II and PCI-DSS.
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Managers and supervisors have controls to manage Cresta’s Expertise Engine and the agent experience.
Success managers meet with customers weekly to guarantee impact and fast time-to-value.
Our Experts deliver quarterly briefings so customers can easily measure and review Cresta’s value.
