New! Cresta Insights Report on Agent Ramp and Attrition! Read the full report here!

Real-Time Coaching. Real-Time Results.

Cresta is unlike anything we've seen before. Agents who used Cresta had much better conversion rates, more revenue and over better interactions with customers.

Kathleen Preston Director of National Online Programs Cox

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Customer experience is our top priority at Dropbox and Cresta’s real-time coaching for agents helps us ensure we deliver that consistently - reducing our agent ramp time, helping new agents to provide maximum customer value fast and leading to increased CSAT & RPC.

Julia Shea Head of Vendor Sales & SMB Assist Dropbox

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The combination of real-time coaching, hints, and recommendations from our knowledge base is why Cresta works so well for us.

VP Customer Success Software Industry

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It's the real-time assistance and coaching that makes the difference.

SVP, Contact Centers Hospitality Industry

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With Cresta, we were able to see a big lift and put a number to it. It’s like each agent has an assistant coach!

Director of Sales & Care Telecom Industry

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The fact that new hires are reaching the floor average after just 5 weeks is pretty darn amazing!

Global Customer Care Manager Software Industry

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Why Customers Choose Cresta

No matter what your needs are, Cresta’s platform and capabilities can help you move the needle.

Outcome-based artificial intelligence

Our patented AI optimizes itself based on the business results you deem most important.

Personalized real-time coaching

Go beyond insights with coaching that actively guides agents to better outcomes.

Omnichannel intelligence

Cresta’s centralized expertise can be applied wherever you talk to customers.

Your Intelligence Layer for Customer Conversations

Cresta’s Expertise AI centralizes intelligence and unlocks and shares expertise wherever you interact with customers.

Outcome-Based AI That Delivers Results Fast

Focused on sales improvement, cost savings, CSAT? Simply indicate your objectives and our patent-pending AI does the rest.

Learn about our solutions:

Your Intelligence Layer for Customer Conversations

Cresta’s Expertise AI centralizes intelligence and unlocks and shares expertise wherever you interact with customers.

Outcome-based AI

1. Select an outcome

Indicate the set of metrics you would like to prioritize.

Moments Engine

2. Observe & Learn

Within days, AI observes every interaction to learn how to optimize customer interactions.

Real-time Engine

3. Act

Cresta’s AI puts insights into action, deploying the perfect type of assistance for each customer moment.

Live Analytics

4. Optimize

Insights and analytics offer transparency into how Cresta operates and delivers value. No more black box AI.

  • Personalization
  • Transcription
  • Real-time NLU
  • Semantic Search
  • Intent Detection
  • Continuous Learning
Personalization

One size does not fill all. Cresta personalizes coaching to each agent’s unique strengths and weaknesses.

Transcription

Cresta accurately transcribe 100% of calls with native transcription services or services like Google and Amazon.

Real-time NLU

A powerful Moments Engine understands conversational context in real-time.

Semantic Search

Cresta searches conversations for concepts, not words, to arm teams with the meaningful intelligence.

Intent Detection

The Moments Engine understands the intent and sentiment behind a conversation.

Continuous Learning

Cresta continuously optimizes and improves with each additional customer interaction.

Real-Time
Agent Assist

Personalized self-service experiences allow customers to quickly help themselves.

Real-Time
Agent Assist

Personalized coaching that’s trained by your top performers delivered in real-time.

Automated Coaching

Automated QA and conversation evaluations help managers more efficiently coach teams.

Business Insights

Live analytics show how agent performance directly impacts your top and bottom lines.

Compliance

Cresta certifies our services against the strictest standards including SOC 2 Type II and PCI-DSS.

Admin Controls

Managers and supervisors have controls to manage Cresta’s Expertise Engine and the agent experience.

Dedicated CSM

Success managers meet with customers weekly to guarantee impact and fast time-to-value.

Quarterly Business Reviews (QBRs)

Our Experts deliver quarterly briefings so customers can easily measure and review Cresta’s value.

WANT TO LEARN MORE?

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team performance today.