Real-Time Coaching. Real-Time Results.
Cresta is unlike anything we've seen before. Agents who used Cresta had much better conversion rates, more revenue and over better interactions with customers.
Kathleen Preston Director of National Online Programs Coxread our case study
Customer experience is our top priority at Dropbox and Cresta’s real-time coaching for agents helps us ensure we deliver that consistently - reducing our agent ramp time, helping new agents to provide maximum customer value fast and leading to increased CSAT & RPC.
Julia Shea Head of Vendor Sales & SMB Assist Dropboxread our case study
The combination of real-time coaching, hints, and recommendations from our knowledge base is why Cresta works so well for us.
VP Customer Success Software Industryread our case study
It's the real-time assistance and coaching that makes the difference.
SVP, Contact Centers Hospitality Industryread our case study
With Cresta, we were able to see a big lift and put a number to it. It’s like each agent has an assistant coach!
Director of Sales & Care Telecom Industryread our case study
The fact that new hires are reaching the floor average after just 5 weeks is pretty darn amazing!
Global Customer Care Manager Software Industryread our case study
Outcome-based artificial intelligence
Our patented AI optimizes itself based on the business results you deem most important.
Personalized real-time coaching
Go beyond insights with coaching that actively guides agents to better outcomes.
Cresta’s centralized expertise can be applied wherever you talk to customers.
Outcome-Based AI That Delivers Results Fast
Focused on sales improvement, cost savings, CSAT? Simply indicate your objectives and our patent-pending AI does the rest.
Learn about our solutions:
1. Select an outcome
Indicate the set of metrics you would like to prioritize.
2. Observe & Learn
Within days, AI observes every interaction to learn how to optimize customer interactions.
Cresta’s AI puts insights into action, deploying the perfect type of assistance for each customer moment.
Insights and analytics offer transparency into how Cresta operates and delivers value. No more black box AI.
- Real-time NLU
- Semantic Search
- Intent Detection
- Continuous Learning
One size does not fill all. Cresta personalizes coaching to each agent’s unique strengths and weaknesses.
Cresta accurately transcribe 100% of calls with native transcription services or services like Google and Amazon.
A powerful Moments Engine understands conversational context in real-time.
Cresta searches conversations for concepts, not words, to arm teams with the meaningful intelligence.
The Moments Engine understands the intent and sentiment behind a conversation.
Cresta continuously optimizes and improves with each additional customer interaction.
Personalized self-service experiences allow customers to quickly help themselves.
Personalized coaching that’s trained by your top performers delivered in real-time.
Automated QA and conversation evaluations help managers more efficiently coach teams.
Live analytics show how agent performance directly impacts your top and bottom lines.
Cresta certifies our services against the strictest standards including SOC 2 Type II and PCI-DSS.
Managers and supervisors have controls to manage Cresta’s Expertise Engine and the agent experience.
Success managers meet with customers weekly to guarantee impact and fast time-to-value.
Quarterly Business Reviews (QBRs)
Our Experts deliver quarterly briefings so customers can easily measure and review Cresta’s value.
WANT TO LEARN MORE?
Get in touch to start improving
team performance today.