It typically takes agents 4-6 months to become proficient selling products or resolving customer
requests, but most organizations still find massive gaps between their top performers and the
rest of their workforce, even after training. When analyzing customer data, we typically see a 3x
– 4x gap in top and bottom performers for metrics like revenue per chat, conversion rates, or
average order value. This gap compounds over time, amplifying lost revenue.
Forward-thinking organizations are moving toward real-time artificial intelligence to solve this issue. Learn how real-time AI is disrupting legacy categories like chatbots, conversational AI, and experience management in this comprehensive Ebook.