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ON-DEMAND WEBINAR | September 29, 2021 11:00 am

Driving Real-Time Conversation Intelligence in Contact Centers & Sales

Overview: Forrester reports that insights-driven firms were 7x more likely to report a 20% revenue growth rate or higher, according to their New Tech: Conversation Intelligence For B2B Revenue, Q3 2021.

Join guest speaker Seth Marrs, Principal Analyst at Forrester, and Cresta’s Co-Founder and CEO, Zayd Enam, as they discuss how real-time Conversation Intelligence is unlocking business insights and better business outcomes. They will cover:

What You'll learn

  • Why Contact Center teams need Conversation Intelligence to be insights-driven.
  • Why real-time coaching and management is a must-have technology for better interactions and outcomes.
  • Why the strategy should be augmentation and not a replacement of agents.
  • The latest updates in real-time live voice coaching from Cresta.

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Meet The Speakers

Seth Marrs

Seth Marrs, Principal Analyst, Forrester