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Contact Center Best Practices | Thursday, October 29 | 10-11am PST, 1-2pm EST

How Sleep Number continues to drive sales during WFH

Leading retailers have moved to remote contact centers, but what comes next? According to J.D. Power, after connectivity, virtual coaching and training is the #2 challenge for sales and contact center leadership.

In light of COVID-19, Sleep Number recently switched to a remote sales model, virtually on-boarding and training contact center sales associates in just months. This agile sell-from-anywhere approach has rewarded them, with record third quarter 2020 results, growing revenue by 12% year-over-year.
Join, John Marcinkowski, National Sales and Operations Manager at Sleep Number and you will learn:
  • Sleep Number’s virtual sales and sell-from-anywhere strategy
  • What best practices Sleep Number adopted to achieve 12% revenue growth
  • How real-time coaching AI can drive sales performance and make every team member perform like your top-performers

Date & Time

Thursday, October 29 | 10-11am PST, 1-2pm EST
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