Leading retailers have moved to remote contact centers, but what comes next? According to J.D. Power, after connectivity, virtual coaching and training is the #2 challenge for sales and contact center leadership.
In light of COVID-19, Sleep Number recently switched to a remote sales model, virtually on-boarding and training contact center sales associates in just months. This agile sell-from-anywhere approach has rewarded them, with record third quarter 2020 results
, growing revenue by 12% year-over-year.