FOR CUSTOMER CARE TEAMS
Real-time guided responses help customer advocates deliver a more personalized customer experience, faster.
Arm teams with live guidance that's proven to increase CSAT.
New care professoinals get access to expert insights on day one.
Quickly resolve customer questions and increase support capacity.
Scale coaching to every conversation with automated real-time coaching.
Cox Care Leader
Quickly address customer needs with real-time guidance that references your knowledge base.
Help agents continuously improve with live coaching based on top performers and industry best-practices.
Deliver an amazing customer faster with quick access to knowledge base articles, increased concurrency, and automated ticket creation.
Understand your team's strengths and weaknesses and identify tactics that are working and those that need some more fine-tuning.
Help teams stay on-track during every interaction and easily roll out new playbooks and methodologies.
Cresta helps teams address customer concerns with confidence. By helping teams hone their skills and more easily find success, Cresta boosts employee morale and culture.