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FOR CUSTOMER CARE TEAMS

DELIVER BETTER CUSTOMER EXPERIENCES

Real-time guided responses help customer advocates deliver a more personalized customer experience, faster.

Rethink customer experience

Improve customer satisfaction

Arm teams with live guidance that's proven to increase CSAT.

Onboard new team members faster

New care professoinals get access to expert insights on day one.

Reduce average handle time

Quickly resolve customer questions and increase support capacity.

An expert coach on every call

Scale coaching to every conversation with automated real-time coaching.

"Cresta has helped our teams deliver a better customer experience, which not only helps our bottom line, but improves our survey results as well."

Cox Care Leader

What makes our Care solution different

Focus on having great customer conversations, let Cresta automate the rest.

Real-time guided responses

Quickly address customer needs with real-time guidance that references your knowledge base.

Personalized coaching during every conversation

Help agents continuously improve with live coaching based on top performers and industry best-practices.

Automate repetitive workflows

Deliver an amazing customer faster with quick access to knowledge base articles, increased concurrency, and automated ticket creation.

Report on agent and team progress over time

Understand your team's strengths and weaknesses and identify tactics that are working and those that need some more fine-tuning.

Guarantee a consistent customer experience

Help teams stay on-track during every interaction and easily roll out new playbooks and methodologies.

Improve Employee Satisfaction

Cresta helps teams address customer concerns with confidence. By helping teams hone their skills and more easily find success, Cresta boosts employee morale and culture.

Get in touch to see a demo today

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