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CRESTA FOR REMOTE TEAMS

Keep teams connected and build resilience in your customer experience.

Manage through uncertainty

Business has changed and teams are quickly adapting to their new normal. With online traffic at all-time highs, it is critical that teams are enabled with the tools, training, and support to make the most of every conversation.
Cresta is here to help.

Close revenue gaps

Make up for store closures and forecast gaps. Cresta guarantees at least a 10% increase in revenue per interaction in 4 weeks.

Adapt to surging demand

Online traffic is at all-time highs. Cresta helps teams be dramatically more productive so they can capture online demand.

Maintain consistency

While a lot might be changing, Cresta's guidance helps teams stay consistent and on-brand, wherever they may be.

Improve employee satisfaction

Real-time guidance gives remote teams the confidence and support they need to excel from home.

Remotely coach and onboard teams

Expert guidance helps new team members onboard faster and helps experienced team members continue to improve.

Consolidate insights and analytics

Cresta monitors frontline operations and surfaces insights to help you quickly change and adapt your remote work strategy.

Real results with Cresta

Helping a Category Leading Retailer transition to WFH

During COVID-19, a leading retailer used Cresta to transition to a remote contact center and unlock a 24% increase in revenue per conversation.
“Thank god for Cresta…. We would have missed our goals without your help”
Business Development Manager, Leading Retailer
VIEW CASE STUDY

24%

increase in revenue per conversation

$7.3M

addtl. annual revenue

Resources

When Contact Changes: Our Five Lessons From Transitioning to Remote Contact Centers

To curb the spread of COVID-19, states across the U.S. mandated the closure of...
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So You've Moved to a Virtual Contact Center. Now What?

Curious to know how your virtual contact center strategy is faring? We asked a pan...
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“We quickly retrained our retail associates to help handle overwhelming online demand.”

VP of Retail, Leading Retailer

Get in touch to see a demo today

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