Manage Over the Distance
Business has changed and teams are quickly adapting to their new normal. With online traffic at all-time highs, it is critical that teams are enabled with the tools, training, and support to make the most of every conversation. Cresta is here to help.
Close revenue gaps
Make up for store closures and forecast gaps. Increase your sales performance and customer satisfaction while reducing average handle time.
Adapt to surging demand
Online traffic is at all-time highs. Cresta helps capture online demand by making teams dramatically more productive.
While a lot might be changing, Cresta’s guidance helps teams stay consistent and on-brand, wherever they may be.
Improve employee satisfaction
Real-time guidance gives remote teams the confidence and support they need to excel from home.
Remotely coach and onboard teams
Expert guidance helps new team members onboard faster and helps experienced team members continue to improve.
Consolidate insights and analytics
Cresta monitors frontline operations and surfaces insights to help you quickly change and adapt your remote work strategy.
REAL RESULTS WITH CRESTA
Helping a leading retailer transition
During COVID-19, a leading retailer used Cresta to transition to a remote contact center and unlock a 24% increase in revenue per conversation.
“Thank god for Cresta…. We would have missed our goals without your help”
Business Development Manager, Leading Retailer
“We quickly retrained our retail associates to help handle overwhelming online demand.”
VP of Retail, Leading Retailer
Your people. Powered up.
Let us give you a personal tour of how Cresta can power your business for better CX.