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How To Transition To A Remote Contact Center

In order to drive business continuity and preserve customer experience during COVID-19, we have seen contact centers quickly transition to remote work-from-home operations. This is no easy task, requiring significant and complex changes to processes, tools, and day-to-day operations. Cresta and industry leaders from Cox, Intuit, Sleep Number and TTEC join for a panel discussion covering tips and best practices for operating your contact center during COVID-19.

Our panelists will cover:

  1. How to deliver a consistent customer experience with a distributed workforce
  2. Remote agent onboarding, training, and coaching
  3. Monitoring consistency, productivity, and business continuity
  4. Incentives and gamification that drive the right behaviors
  5. Key technology consideration

Our panelists will cover:

  • How to deliver a consistent customer experience with a distributed workforce
  • Remote agent onboarding, training, and coaching
  • Monitoring consistency, productivity, and business continuity
  • Incentives and gamification that drive the right behaviors
  • Key technology consideration
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