The CX Game Changer
The contact center is the front door of your business and the relationship between your customer and your agent has never been more important. With this in mind, contact centers are looking to AI as they seek to make every interaction excellent.
Please join Ping Wu, the VP of Engineering and Product, as he discusses how AI-driven real-time intelligence turns insights into action – and transforms customer experience and employee experience.
Ping will discuss how Cresta helps agents work smarter and faster, identifying the emotion, providing hints and smart responses, fast access knowledge base look-ups and automatic note-taking, as well as delivering real-time visibility and alerts to managers to help coach and improve agent performance.