Supercharge your team with real-time Agent Assist
Cresta Agent Assist gives every agent superpowers, guiding them with best practices, precise answers, and AI summaries so they can get better results, faster.
Real-time Guidance
Successfully navigate every conversation with real-time guidance and compliance for agents.
Knowledge Assistance
Resolve issues faster and more consistently with accurate, exact answers delivered instantly.
Auto Summarization
Eliminate wrap-up work and improve data hygiene with customizable, automated interaction summaries.
Chat Automation
Maximize productivity and concurrency with AI suggested responses, auto compose, and curated answers.
“We were transferring almost 30% of our calls 18 months ago.
We are best in class at 8% now.”
Veronica Moturi, VP of CX, BrinksHome
See Cresta Agent Assist in action
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