Cresta was named a Leader in The Forrester Wave: Conversation Intelligence in the Contact Center, Q2 2025 – Access the report!

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    Cresta Named a Leader and “…a Force To Be Reckoned With” in The Forrester Wave™: Conversation Intelligence Solutions for Contact Centers, Q2 2025

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Cresta Agent Assist gives every agent superpowers, guiding them with best practices, precise answers, and AI summaries so they can get better results, faster.

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Real-time Guidance

Successfully navigate every conversation with real-time guidance and compliance for agents.

25% Higher Revenue per lead

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Resolve issues faster and more consistently with accurate, exact answers delivered instantly.

20% Higher CSAT

Auto Summarization

Eliminate wrap-up work and improve data hygiene with customizable, automated interaction summaries.

15% Lower AHT

Chat Automation

Maximize productivity and concurrency with AI suggested responses, auto compose, and curated answers.

50% faster response time

“We were transferring almost 30% of our calls 18 months ago.
We are best in class at 8% now.”

Veronica Moturi, VP of CX, BrinksHome
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