“We were transferring almost 30% of our calls 18 months ago.
We are best in class at 8% now.”
Veronica Moturi, VP of CX, BrinksHome
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Cresta was named a Leader in The Forrester Wave: Conversation Intelligence in the Contact Center, Q2 2025 – Access the report!
Successfully navigate every conversation with real-time guidance and compliance for agents.
Resolve issues faster and more consistently with accurate, exact answers delivered instantly.
Eliminate wrap-up work and improve data hygiene with customizable, automated interaction summaries.
Maximize productivity and concurrency with AI suggested responses, auto compose, and curated answers.
“We were transferring almost 30% of our calls 18 months ago.
We are best in class at 8% now.”