DISCOVER & REINFORCE THE TRUE DRIVERS OF CONTACT CENTER PERFORMANCE
Cresta Conversation Intelligence transforms contact center management with deeply actionable insights, hyper-efficient quality management, and outcome-driven coaching.
Manage your contact center with confidence
Leverage a suite of conversation intelligence tools to discover the true voice of the customer, drive agent performance, and boost efficiency at scale.
Insights
Quality Management
Coaching
Insights
Turn customer conversations into better business decisions with AI-powered insights and recommendations that drive results.
Ask questions of your conversation data and get answers in natural language, supported by evidence.
DISCOVER INSIGHTS
Find what matters with insights prioritized by your outcomes: sales, resolution, handle time, and more.
Act quickly and easily with proactive AI-generated recommendations and one-click action workflows.
Quality Management
Auto-score every conversation for compliance & performance with precision accuracy to unlock better agent coaching at lower costs.
AI evaluates 100% of interactions for full visibility at lower cost versus manual sampling & scoring.
DISCOVER QUALITY MANAGEMENT
See the true picture of performance with generative AI-defined behavior tracking & evaluation.
Build efficient hybrid QM with AI-enabled workflows for work assignment and manual scoring.
Coaching
Analyze agent behaviors & business outcomes to pinpoint what really matters, and see coaching recommendations for every agent.
Know what great agent performance looks like with gen AI-powered behavior and outcome tracking.
DISCOVER COACH
Coach efficiently with AI-guided coaching actions for every agent, supported by conversation evidence.
Analyze the effectiveness of each coaching session to spot coaches who need extra support.
Cresta’s AI doesn’t just monitor for keywords—it understands context, behavior, and outcomes so you can act on what really moves the needle, and track the impact of your changes.
Cresta does the leg-work of analyzing conversations, so you can spend more time coaching agents and clearing blockers for your teams—all at a lower cost.
Cox Communications
WHY DO ENTERPRISE CONTACT CENTERS TRUST CRESTA CONVERSATION INTELLIGENCE?
No-code AI training & deployment
Build bespoke AI models for behavior tracking and link them to charts, alerts, scorecards, & coaching—all with clicks, not code.
An end-to-end contact center feedback loop
Act on insights with QM & coaching tools, track the effect of your changes over time, and adjust in-flight to maximize effectiveness.
Intelligence and real-time agent guidance, all in one
Connect to Cresta’s award-winning real-time Agent Assist suite for alerts and agent guidance in-the-moment, on every conversation.
