Four benchmarks every contact center leader should know in 2024
Download our new ebook to learn about four benchmarks that will help contact center leaders think outside of the box about driving operational efficiencies and lasting growth.
Ebooks Library
A 3-step playbook for driving revenue in the contact center
Download our new ebook to learn more about the service-to-sales motion in contact centers, and how generative AI enables this revenue-generating strategy.
Unlocking revenue generation in the contact center: How to turn great customer service into sales opportunities with generative AI
Download our new ebook to learn more about the service-to-sales motion in contact centers, and how generative AI enables this revenue-generating strategy.
Building the Foundation for Contact Center Agent Success with AI
Unlock the power of AI in your contact center! Explore strategies for exceptional employee experiences and unparalleled customer satisfaction in this latest whitepaper by Frost & Sullivan. Discover how AI revolutionizes agent performance. Download now for transformative insights.
How customized strategies drive dependable sales performance & outcomes
In this ebook, we’ve analyzed over 6 million conversations to deliver new insights on the types of outcomes that result from contact center agents adhering to key behaviors - ultimately allowing for the creation of a more concrete, repeatable, and ultimately, predictable playbook.
Compliance at Scale: How Collections Teams Can Navigate a Complex Regulatory Landscape
Macro trends affecting the collections industry today and the key strategies that collections contact centers should be looking to deploy to stay ahead amid these seismic shifts.
Maximizing sales and customer value with AI in the health insurance industry
Explore key trends impacting challenges in the insurance industry and critical strategies for success
How AI helps insurance providers grow revenue and improve the customer experience
Explore key trends impacting challenges in the insurance industry and critical strategies for success
Driving high-end retail with AI
Learn the 8 Ways Retail Contact Centers Are utilizing artificial intelligence to improve customer experiences and Sales.
CX Leaders: Trends & CX Insights Report
The Execs In The Know, CX Leaders — Trends & Insights: 2021 Corporate Edition, sponsored by Cresta, is designed to provide a wide-lens view of the customer experience industry, touching on many topics, including consumer preferences, CX strategies, best practices, and more.
5 Steps to Close the Contact Center Performance Gap
What is inconsistent agent performance costing your contact center each year?
Closing The Sales Performance Gap
We looked at over 340,000 sales conversations to identify what set top performing salespeople apart from their peers.
Quantifying The Performance Gap
We looked at over 100,000 customer conversations to quantify the gap between top and bottom performers. This report outlines our findings and steps you can take to start closing your Performance Gap today.
