The Cresta Real-Time Intelligence platform is comprised of a rich set of capabilities designed to help agents, managers, and leaders work together to grow revenue and improve efficiency by unleashing the power of AI to make your sales and service agents more effective.
To help you determine the right solution to your business needs, we have created a set of solution bundles focused on specific use cases. The solution bundles are intended to help you better discover the capabilities Cresta provides and to help you get started quickly.
|Smart Compose, Suggestion (for Chat Only)|
|Real-time Coaching & Assistance (Behavioral, Checklist and Compliance Hints)|
|Knowledge Assist: Guided Workflow|
|Knowledge Assist: KB Search|
|10 Custom Behaviors|
|Team Performance Visibility|
|Observability: Post Call Transcription, Search / Review, Leaderboard|
|Observability: Live Call Monitoring|
|Coaching & Collaboration|
|QA (incl Auto QA and QA Insights)|
|Insights and Trends|
|Sentiment, Emotion + Tone|
|Sales & Retention Insights|
|Conversation Analysis / Design from human agent conversations with AI-powered analytics|
|Bot Analytics & Reporting|
|Personalization from customer record / Workflow automation based on conversation entities|
|Real-Time Transcription (Voice)|
|Add-on Options (Additional Charges Apply)|
Want to see it in action?