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Solution Bundles

The Cresta Real-Time Intelligence platform is comprised of a rich set of capabilities designed to help agents, managers, and leaders work together to grow revenue and improve efficiency by unleashing the power of AI to make your sales and service agents more effective.

To help you determine the right solution to your business needs, we have created a set of solution bundles focused on specific use cases. The solution bundles are intended to help you better discover the capabilities Cresta provides and to help you get started quickly.

table

Agent Assistance
Smart Compose, Suggestion (for Chat Only) check     check  
Real-time Coaching & Assistance (Behavioral, Checklist and Compliance Hints) check     check  
Auto Summarization check     check  
Knowledge Assist: Guided Workflow check     check  
Knowledge Assist: KB Search check     check  
10 Custom Behaviors check     check  
Team Performance Visibility
Observability: Post Call Transcription, Search / Review, Leaderboard check check check check  
Observability: Live Call Monitoring check   check check  
Coaching & Collaboration check check check check  
Performance Insight check check check check  
Live Assist check check check check  
Agent Progression check        
QA (incl Auto QA and QA Insights) check check check check  
Insights and Trends
Customer Insight check check check check  
Sentiment, Emotion + Tone check check check check  
Sales & Retention Insights check check check    
Care Insights   check check check  
Virtual Agents
Conversation Analysis / Design from human agent conversations with AI-powered analytics         check
Bot Analytics & Reporting         check
Platform
Personalization from customer record / Workflow automation based on conversation entities check check check check  
Real-Time Transcription (Voice) check   check check check
Redaction (Voice) check check check check  
Full-Service Implementation check check check check check
AI Studio         check
Existing Integration check check check check check
Add-on Options (Additional 
Charges Apply)
AutoFill check     check  
Screen Recording check check check check  
Multi-Language Support check check check check check

* Add-on

 

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