Call center AI solution bundles
The Cresta real-time intelligence platform is comprised of a rich set of capabilities designed to help agents, managers, and leaders work together to grow revenue and improve efficiency by unleashing the power of AI to make your sales and service agents more effective.
To help you determine the right solution to your business needs, we have created a set of call center AI solutions bundles focused on specific use cases. These AI solutions for the call center are intended to help you better discover the capabilities Cresta provides and to help you get started quickly.
Agent Assistance | ||||||
Smart Compose & Suggestions | ||||||
Real-time Coaching & Assistance: Behavioral & Compliance Hints, Checklists | ||||||
Auto Summarization | ||||||
Knowledge Assist: Guided Workflows | ||||||
Knowledge Assist: Knowledge Base |
Performance, Coaching, QA | ||||||
Observability: Post Call Monitoring | ||||||
Observability: Live Conversation Monitoring | ||||||
Coaching & Collaboration | ||||||
Performance Insights | ||||||
QA Workflows & Auto QA | ||||||
Raise Hand + Live Assist (Voice Only) |
Insights and Trends | ||||||
Customer Insights | ||||||
Sentiment, Emotion | ||||||
Outcome Insights | ||||||
Trends & Anomalies |
Virtual Agents | ||||||
Conversation Analysis / Design from human agent conversations with AI-powered analytics | ||||||
Bot Analytics & Reporting |
Platform | ||||||
Custom Behavioral Modeling | ||||||
Self-Service Rule Builder | ||||||
Personalization from customer record / Workflow automation based on conversation entities | ||||||
Real-Time Transcription | ||||||
Redaction | ||||||
Major CCaaS/CRM/Chatbot Platform Integration |
Add-on Options (Additional Charges Apply) | ||||||
Screen Recording | ||||||
Multi-Language Support | ||||||
Custom Integration (CRM, CCaaS, etc) |
* Add-on
Want to see AI solutions for the call center in action?