Call Center AI Solution Bundles
The Cresta Real-Time Intelligence platform is comprised of a rich set of capabilities designed to help agents, managers, and leaders work together to grow revenue and improve efficiency by unleashing the power of AI to make your sales and service agents more effective.
To help you determine the right solution to your business needs, we have created a set of call center AI solution bundles focused on specific use cases. The AI-powered solution bundles are intended to help you better discover the capabilities Cresta provides and to help you get started quickly.
| Agent Assistance | |||||
| Smart Compose, Suggestion (for Chat Only) |  |
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| Real-time Coaching & Assistance (Behavioral, Checklist and Compliance Hints) | |
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| Auto Summarization |  |
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| Knowledge Assist: Guided Workflow | |
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| Knowledge Assist: KB Search | |
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| Custom Behaviors | |
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| Team Performance Visibility | |||||
| Observability: Post Call Transcription, Search / Review, Leaderboard | |
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| Observability: Live Call Monitoring | |
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| Coaching & Collaboration | |
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| Performance Insight | |
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| Live Assist | |
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| QA (incl Auto QA and QA Insights) | |
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| Insights and Trends | |||||
| Customer Insight | |
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| Sentiment, Emotion | |
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| Outcome Insights | |
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| Care Insights | |
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| Virtual Agents | |||||
| Conversation Analysis / Design from human agent conversations with AI-powered analytics |  |
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| Bot Analytics & Reporting | |
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| Platform | |||||
| Personalization from customer record / Workflow automation based on conversation entities | |
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| Real-Time Transcription (Voice) | |
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| Redaction (Voice) | |
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| Existing Integration | |
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| Add-on Options (Additional Charges Apply) | |||||
| Screen Recording | |
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| Multi-Language Support | |
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* Add-on
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