Request a demo
Request a demo

Call center AI solution bundles

ai powered solution bundles

The Cresta real-time intelligence platform is comprised of a rich set of capabilities designed to help agents, managers, and leaders work together to grow revenue and improve efficiency by unleashing the power of AI to make your sales and service agents more effective.

To help you determine the right solution to your business needs, we have created a set of call center AI solutions bundles focused on specific use cases. These AI solutions for the call center are intended to help you better discover the capabilities Cresta provides and to help you get started quickly.

table

Agent Assistance
Smart Compose & Suggestions check check
Real-time Coaching & Assistance: Behavioral & Compliance Hints, Checklists check check
Auto Summarization check check check check check
Knowledge Assist: Guided Workflows check check check
Knowledge Assist: Knowledge Base check check check
Performance, Coaching, QA
Observability: Post Call Monitoring check check check check check
Observability: Live Conversation Monitoring check check check check
Coaching & Collaboration check check check check check
Performance Insights check check check check check
QA Workflows & Auto QA check check check check check
Raise Hand + Live Assist (Voice Only) check check
Insights and Trends
Customer Insights check check check check check
Sentiment, Emotion check check check check check
Outcome Insights check check check
Trends & Anomalies check check check check check
Virtual Agents
Conversation Analysis / Design from human agent conversations with AI-powered analytics check
Bot Analytics & Reporting check
Platform
Custom Behavioral Modeling check check check
Self-Service Rule Builder check check check check check
Personalization from customer record / Workflow automation based on conversation entities check check check check
Real-Time Transcription check check check check check
Redaction check check check check check
Major CCaaS/CRM/Chatbot Platform Integration check check check check check check
Add-on Options (Additional Charges Apply)
Screen Recording check check check check
Multi-Language Support check check check check check check
Custom Integration (CRM, CCaaS, etc) check check check check check check

* Add-on

 

Want to see AI solutions for the call center in action?

LET’S START WITH A DEMO