Cresta Named Hot Vendor in Contact Center AI by Aragon Research! Read More

Powering the
Best Conversation.
Every Time.

Radically improve team performance with real-time assistance and personalized coaching.

Cresta Agent Assist

Contact Center Manager

Ensure Top Performance in Every Conversation

Cresta learns then amplifies the best practices of your top performers across your entire team, to provide every agent with real-time assistance and coaching.

Real-Time Agent Assistance

Turn Insights Into Action for Better Customer Experience

Cresta uses AI to tailor coaching to every conversation, and aligns to the behaviors that drive the best outcomes for your customers and your agents.

Customer Satisfaction

Assist Agents at the Speed of Conversion

Cresta analyzes conversations and sends agents alerts in real-time. From identifying frustration to overcoming objections, Cresta maximizes agent performance & increases conversions.

Boost Productivity

Make every agent a top performer

Improve  efficiency by decreasing the time required to craft responses, take notes and minimize post-call work. Provide tools for agents to learn on the spot while reducing new employee ramp-up time and improving skill sets. Give your agents the most accurate, industry-leading features that help them focus on what matters most: your customers.

Coach Effectively

An AI coach on every conversation

Let Cresta’s patented, real-time AI coach your agents in the moment so they can address customer issues like pros. Provide hints, reminders, and behavioral reinforcement that help agents say the right thing at the right time. Scale best practices learned from the patterns and behaviors of your top performers across your entire team.

Unlock Knowledge Fast

Quickly resolve customer issues

End guesswork, and automate support and sales processes with Cresta’s knowledge suite. Eliminate complexity, repetition, and error-prone tasks by guiding agents through streamlined workflows. Find and answer questions faster to improve efficiency, customer satisfaction, and company metrics.

See More of Cresta Agent Assist

See more of how Cresta Agent Assist powers your agents.

Resources

Reports

Agent Assist as a Service for Contact Centers: Real-Time Coaching Is Just the Beginning

See why Aragon Research is calling Agent Assistance the next frontier of the intelligent contact...

Blog

Cresta Insights Report: Reducing Ramp Time & Agent Attrition

Learn How AI-Driven Real-Time Coaching Stops the Revolving Door of Agent Attrition, Increases Productivity, and...

Blog

3 Compounding Benefits of AI-Driven, Real-Time Coaching

Cresta’s real-time coaching provides contact center agents with versatile coaching in-the-moment. By going beyond 1:1...

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