Cresta learns then amplifies the best practices of your top performers across your entire team, to provide every agent with real-time assistance and coaching.
Cresta uses AI to tailor coaching to every conversation, and aligns to the behaviors that drive the best outcomes for your customers and your agents.
Cresta analyzes conversations and sends agents alerts in real-time. From identifying frustration to overcoming objections, Cresta maximizes agent performance & increases conversions.
Improve efficiency by decreasing the time required to craft responses, take notes and minimize post-call work. Provide tools for agents to learn on the spot while reducing new employee ramp-up time and improving skill sets. Give your agents the most accurate, industry-leading features that help them focus on what matters most: your customers.
Let Cresta’s patented, real-time AI coach your agents in the moment so they can address customer issues like pros. Provide hints, reminders, and behavioral reinforcement that help agents say the right thing at the right time. Scale best practices learned from the patterns and behaviors of your top performers across your entire team.
End guesswork, and automate support and sales processes with Cresta’s knowledge suite. Eliminate complexity, repetition, and error-prone tasks by guiding agents through streamlined workflows. Find and answer questions faster to improve efficiency, customer satisfaction, and company metrics.
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