Cresta’s Real-Time AI amplifies the best practices of top performers and applies them across your team, guiding agents through customer conversations with coaching, assistance, and automation.
Provide agents with the tools they need to resolve customer issues on the spot, while reducing new employee ramp-up time and improving skill sets.
Cresta analyzes and identifies areas for opportunity and sends live alerts to agents, empowering them to maximize their performance and increase conversion rates.
Cresta uses AI to tailor coaching to every conversation, and aligns to the behaviors that drive the best outcomes for your customers and your agents.
Give your agents the most accurate, industry-leading features that not only save hours of repetitive tasks per week but help them focus on what matters most: your customers.
Cresta reduces post-call work by identifying critical information and automatically extracting and auto-filling the information to help agents focus on the customer.
Learned from conversation models from top agents, suggested responses help agents respond faster while remaining compliant with your business. Choose from AI-generated responses to say the right thing at the right time, while staying on brand.
Eliminate repetitive tasks with polished, AI-generated responses that are based on the most common replies from your top agents. With a press of a button, quickly auto-complete sentences, saving agents up to 5 hours per week.
Let Cresta’s patented, real-time AI coach your agents in the moment so they can address customer issues like pros.
Present agents with AI-generated, dynamic, and personalized behavioral coaching at the right moments in every call or chat. By identifying frustration and other critical needs, help your agents sharpen their skills and expertly navigate every conversation.Â
Empower your agents with the ability to identify deeper issues and ask the right questions through guided experience, resulting in sharper skills and increased confidence.
When a conversation gets tough, Live Coaching is there to help. Agents can receive real-time guidance and support from their manager with the click of a button.
Find and answer questions faster to improve efficiency, customer satisfaction, and important metrics like FCR and AHT.
Cresta’s AI quickly searches across multiple knowledge articles and surfaces the best course of action during the conversation to help agents find the perfect answer, product, or process.
Give agents more power by providing them with step-by-step guidance. With rich and interactive guided workflows, they can take the correct steps to solve complex problems or activate the most fitting promotion.
Cresta Agent Assist offers a complete set of features that are proven to help agents work faster and smarter. Some of these features include:
See why Aragon Research is calling Agent Assistance the next frontier of the intelligent contact...
Your agents. Powered up.
Let us give you a personal tour of how Cresta can power your agents for better CX.
