Webinar: Maximizing Your Contact Center Forecast In 2020
Experts on Day One
Becoming an expert is difficult. We spent years in our PhD programs sitting in classrooms...
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3 Keys for Creating Understandable AI Product Experiences
AI-powered products are more prevalent than ever before: automatically organizing your p...
Cresta: A System of Record for Expertise
Think about the last time you taught someone something difficult. Did you just tell them...
So You've Moved to a Virtual Contact Center. Now What?
Curious to know how your virtual contact center strategy is faring? We asked a panel of ex...
When contact changes: Our five lessons from transitioning to remote contact centers
As the world unites to slow the spread of COVID-19, businesses are stepping up to play th...
S. Zayd Enam