Cresta Blog

State of the Virtual Agent: How do Americans...

Unsurprisingly, the way that customers engage with the businesses they frequent has changed…

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Generative AI in the Contact Center – Seven...

Co-authored by Ping Wu, Tim Shi, Zayd Enam Five years ago, when the…

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4 ways Porsche is driving best-in-class customer experience

In case you missed it, last week Cresta Customer Success leader, Chris Reese,…

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Stop the revolving door: How to reduce attrition...

It’s no secret that one of the biggest challenges facing the contact center…

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Understanding Cresta’s real-time intelligence: 6 ways our generative...

Cresta customers love that our all-in-one AI-powered platform drives tangible results for them;…

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Why personalization is central to the smart contact...

Last week, we hosted a webinar, Making Your Contact Center a Smart Contact…

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ChatGPT and Generative AI in the Enterprise

As contact centers migrate to the cloud, the need for transformative AI has…

Tim Shi Read More

Five9 Names Cresta VoiceStream Innovation Partner of the...

We’re excited to share the news that Five9, a leading provider of the…

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Aragon Research names Cresta as Innovator in report...

Aragon Research, Inc has released their latest report, Aragon Research Globe for Conversational…

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4 trends shaping contact centers in the insurance...

Did you know that contact centers have seen a 300% increase in call…

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4 Sales Behaviors Proven to Increase Revenue and...

Just before the holidays, Cresta’s CMO, Scott Kolman and VP of Sales, Matt…

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Case Study: Fortune 500 insurance company drives 7%...

Headquartered in the US, this Fortune 500 insurance and financial services company has…

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Cresta named 2022 Hot Vendor by Aragon Research

We are thrilled to share the news that Cresta has been named a…

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Three ways AI supercharges your contact center

Before the Thanksgiving holiday, we hosted a webinar to show a deep dive…

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Banking on Loyalty: How to Build Differentiated CX...

Banking on Loyalty: How to Build Differentiated CX in Financial Services  Record high…

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A Three-Phased Guide to Happier Agents

Customer service is a demanding profession. That’s not exactly a revelation — contact…

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How Short Staffed Airlines Can Turn an Impasse...

The last couple of years have been a bumpy ride for airlines. Demand…

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How Cox and Cresta Partner to Increase Revenue...

Case Study: How Cox and Cresta Partner to Increase Revenue and Transform the…

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Cresta and Five9: Teaming up to create the...

Cresta and Five9: Teaming up to create the Intelligent Contact Center Combining The…

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Summer-22-Release-Hero-Text

Announcing Our Summer ’22 Release – Powering Insight...

Want to see these features live? Register for our Summer 2022 Release Live…

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Introducing Automatic Summarization

Cresta Agent Assist just got even better: Introducing Automatic Summarization After Call Work…

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Cresta Achieves TISAX Compliance

TISAX and Cresta Today, Cresta is excited to announce that we’re expanding our…

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Agent Workflow

Simplifying The Agent Workflow

Cresta Agent Assist just got even better: Introducing Omni Search and Guided Workflows. …

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The 15 Critical Contact Center KPIs to Track

Most successful organizations track key performance indicators (KPIs) to make informed business decisions….

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How The World of High-End Retail Has Changed...

Read the full report in our latest eBook, “Driving High-End Retail With AI,”…

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Real-Time Adherence for Contact Centers

Real-Time Adherence: Keeping Contact Center Agents on Track

Maintaining high adherence scores can be challenging for even highly-sophisticated contact centers. There’s…

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Introducing Coaching Plans and Scorecards

Coaching and quality assurance (QA) programs are often top priorities for contact centers…

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Contact Center Gamification

How Gamification Can Keep Your Contact Center Agents...

Gamification is the secret to some of the most successful contact centers.  It…

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3 Effective Strategies For Reducing Contact Center Turnover

Being a contact center agent is arguably more demanding than ever. While traditional…

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Cresta’s Commitment to Security with GitHub

The contact center is the front door of today’s businesses. Whether it’s buying…

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What Comes Next? Taking Contact Center QA from...

Quality assurance (QA) is a key part of contact center performance management. Traditionally,…

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Series C Announcement: The Contact Center is the...

Real-Time Intelligence for the Contact Center Delivers Better Customer Experience Today we announced our…

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Cresta’s Commitment to HIPAA

Cresta furthers its commitment to security and privacy through the support for HIPAA…

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How to Clone Your Best Agents (Ethically)

Remember Dolly? Dolly the sheep? Born July 5, 1996, Dolly was the first…

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Why Transcription is Vital to Contact Center AI

Why Transcription is Vital to Contact Center AI Any fool can know. The…

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Holiday Inn Club Vacations: Driving Customer Obsession with...

“The real-time coaching has been a game changer… Having the new technology has…

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Reducing Ramp Time & Agent Attrition in Contact...

How AI-Driven Real-Time Coaching Stops the Revolving Door of Agent Attrition, Increases Productivity,…

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Cresta Insights Report: Reducing Ramp Time & Agent...

How AI-Driven Real-Time Coaching Stops the Revolving Door of Agent Attrition, Increases Productivity,…

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Why You Need Agent Assist for Your Contact...

Agent Assist as a Service for Contact Centers Real-Time Coaching Is Just the…

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How Cresta Understands Conversations

Artificial intelligence (AI) has become a critical component of the modern contact center….

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5 Takeaways from CCW Vegas 2021

Cresta recently attended Customer Contact Week’s (CCW) annual conference in Las Vegas. After…

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Driving Better CX to Celebrate Life’s Big and...

“Cresta was a real game changer for us and very differentiated to anything…

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3 Future-Forward Contact Center Performance Management Tips

Employee churn isn’t new — but today’s businesses are experiencing never-before-seen attrition levels….

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CX Employee Experience: How to Help Agents Love...

In contact centers, we’ve heard time and time again: the bedrock of customer…

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Contact Center Employee Churn: How to Stop the...

Employee churn isn’t new — but today’s businesses are experiencing never-before-seen attrition levels….

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