Why Transcription Performance Is Holding Back Your AI Strategy
In the latest installment of Cresta IQ, we explore how the accuracy and latency of transcription impacts downstream AI performance.
Cut Costs, Not Quality with Cresta AI Agent – Read the post
In the latest installment of Cresta IQ, we explore how the accuracy and latency of transcription impacts downstream AI performance.
In this Cresta IQ, we're looking at millions of conversations to understand the state of enterprise knowledge bases in contact centers.
In the latest installment of Cresta IQ, learn the results of analyzing 1 million customer calls and discovering why they call contact centers angry - and what to do about it.
We analyzed tens of thousands of conversations across Travel, Hospitality, and Financial Services to better understand AHT benchmarks in contact centers across three different industries - Travel, Hospitality, and Financial Services - and to explore how AHT impacts and intersects with revenue.