More Coaching Sessions May Actually Be Hurting Your Team Performance
In this latest installment of our data-backed series, Cresta IQ, we explore why more coaching sessions may actually be harming your contact center performance.
Cresta IQ
Why Transcription Performance Is Holding Back Your AI Strategy
In the latest installment of Cresta IQ, we explore how the accuracy and latency of transcription impacts downstream AI performance.
Your Contact Center Knowledge Base May Be Failing You (and What To Do About It)
In this Cresta IQ, we're looking at millions of conversations to understand the state of enterprise knowledge bases in contact centers.
Why Customers Are Calling Your Contact Center Pissed Off – and How to Change It
In the latest installment of Cresta IQ, learn the results of analyzing 1 million customer calls and discovering why they call contact centers angry - and what to do about it.
Why Driving Down Average Handle Time is Costing You Money
We analyzed tens of thousands of conversations across Travel, Hospitality, and Financial Services to better understand AHT benchmarks in contact centers across three different industries - Travel, Hospitality, and Financial Services - and to explore how AHT impacts and intersects with revenue.
