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The fourth episode in our AI Maturity Blueprint webinar series tackles the single most critical factor in AI success—executive support. You can have the right people, the right processes, and cutting-edge technology, but without leadership buy-in, even the best AI initiatives can stall.
Welcome to the AI Maturity Blueprint webinar series, where expert speakers explore the four essential pillars of AI adoption in contact centers. Episode #3 is all about cutting through the AI hype and getting real about technology. Choosing the right tools, avoiding costly mistakes, and building a tech stack that delivers on AI’s promise.
AI agents are no longer just glorified IVRs. They’re evolving—fast. Advances in language models, real-time business logic, and adaptive learning mean AI agents can now handle complex conversations with nuance, accuracy, and even a little charm.
Join Cresta’s James Russell, Head of Customer Transformation, and Brittany Bell, Manager of Customer Success, as they dive into Process Optimization—the key to unlocking AI’s full potential in your contact center.
Join industry experts Russell Banzon, Chief Marketing Officer at Cresta, and Brook Lynch, Divisional Director & Principal Analyst at CCW Digital as we break down the journey from basic automation to intelligent workflow optimization, illustrating how AI when designed with people at the center, leads to smarter, more adaptive customer interactions.
Join Theresa Piasta, Director of Customer Strategy at Cresta, and Nate Brown, Head of CX Advisory at MetricSherpa, as they share actionable insights on how to build AI buy-in, reskill your teams, and empower your workforce for an AI-driven future.
Join Justin Robbins, Founder & Principal Analyst at Metric Sherpa, and Devon Mychal, Director of Product Marketing at Cresta, for an engaging webinar where we’ll pull back the curtain on the current state of enterprise knowledge bases.
The financial services industry is undergoing a transformation, and AI is at the heart of it. With customers demanding faster, more personalized experiences, AI enables organizations not only to meet but exceed expectations, driving smarter customer experiences (CX) with automation and augmentation.
With 2025 fast approaching and AI poised to transform every facet of the contact center, the real question isn’t if things will change—but how. Predictions for AI in the Contact Center 2025 brings together top industry leaders to share bold forecasts for the year ahead, giving you a front-row seat to the future of customer experience.
Far too many CX leaders view customer service as an either/or decision when it comes to AI—either fully automate with virtual agents or rely entirely on live agents. But in reality, AI shines best with a “both/and” approach, blending human expertise with advanced technology.
AI is reshaping the world as we know it—are you ready to embrace the change? Join us for a fireside chat that will shine a light on the future of AI and its impact on contact centers.
Join us for an insightful webinar where we unveil key findings from our latest report, based on a survey of 1,000 U.S. contact center agents, that reveals how AI is transforming their work environment.
Join three industry-leading Cresta customers, Brinks, CarMax, and Cox Communications, as they share every part of their journeys to transform their contact center operations with generative AI.
Join Cresta experts as they dive into how key metrics and the way they’re measured are changing in the contact center. You'll learn four key benchmarks that all contact center leaders should be tracking and how to drive success with your team.
Join us for a data-driven conversation with guest speaker Christina McAllister, Senior Analyst at Forrester Research. We’ll explore how human-in-the-loop AI in the contact center can be used to unlock the full potential of every agent, with wide-ranging benefits to both CX and operational efficiency.
Unlock the power of service-to-sales transformation in contact centers with insights from Robin Gareiss and James Russell. Learn to assess readiness, leverage data, and implement actionable strategies. Join the webinar for key market trends and practical tips.
Join Analyst Sheryl Kingstone from 451 Research, and Scott Kolman, CMO of Cresta as they talk about the impact of generative AI on customer care and how companies can successfully navigate AI adoption.
Watch Veronica Semler, VP of Member Servicing at Oportun, and Adam Walton, Chief Customer Officer at Cresta, discuss how Cresta's solutions fueled Oportun's transformation journey, optimizing agent performance and unlocking insights from member conversations.
Discover Cresta's commitment to responsible AI practices shaping the future of customer interactions in leading contact centers. Join us to explore how AI empowers customer experiences responsibly.
Unlock the future of AI with Opus Research and Cresta! Explore top AI predictions for 2024, unravel the crucial role of data, decode the true costs of AI, and navigate external challenges. Elevate your business in the post-transformer era—reserve your spot for an insightful webinar!
Explore the future of contact centers in our exclusive webinar! Discover Cresta's game-changing generative AI, transforming agent coaching, QA, and reshaping the industry. Hear real success stories and stay ahead of the revolution – reserve your spot now!
Dive into the heart of enterprise communications with Cresta and EM360! This exclusive webinar features insights from Analyst Jon Arnold and Tim Shi, Co-Founder and CTO of Cresta. Explore innovative revenue strategies, exceptional user experiences, and the hottest opportunities in the contact center industry.
Join Cresta’s CMO, Scott Kolman, and Forrester’s Research Director, Seth Marrs for an exclusive and groundbreaking webinar that delves into the transformative world of generative AI and its profound influence on modern contact centers.
We analyzed over 6 million conversations to explore key selling behaviors and the importance of a tailored, three-step approach that not only closes the sales performance gap, but drives successful outcomes. Watch this webinar to learn more!
Join Cresta CTO, Tim Shi, Cresta VP of Marketing, Scott Kolman and John Donovan, former CEO of AT&T Communications, for a webinar on how public language models and private custom data models differ, coexist, and transform the enterprise.
In this webinar from Thursday, June 15th, 2023, Cresta's VP of Marketing, Scott Kolman, and Metrigy's CEO & Principal Analyst, Robin Gareiss discussed the key findings of a recent study done by Metrigy with more than 600 companies to understand how they use advanced technologies for better customer interactions.
Join us for a webinar on the critical role of a post-call solution in increasing agent effectiveness and driving business success. Learn how it can bridge performance gaps, provide insights, and ensure consistency through real-time coaching.
Discover how sales leaders in various industries are pivoting towards revenue generation, the best practices they have adopted, and the universal challenges they face. Whether you're a seasoned sales leader or new to the field, register now to secure your spot and explore the future of revenue-generating contact centers.
Retailers must rethink their contact center strategy to support the new normal of omnichannel selling by incorporating new technologies. Listen to the webinar to learn more.
The contact center is the front door of your business and the relationship between your customer and your agent has never been more important.
Join Cresta's Shannon Hitson and Brittany Bell as they discuss five tips that are empowering organizations to prioritize their initiatives, improve customer experiences, and recession-proof their business.
Join Cresta’s Product Team to learn how our Summer 2022 Release enables modern contact centers to move from insight to action and usher in a new era of contact center productivity while delivering a faster and better customer experience.
Join this webinar to learn how Cresta’s Real-Time Auto Summarization & Note Taking automates away tedious tasks like post-call work so that agents can provide better service and move through calls more efficiently.
Join Cresta Product Manager, Jessica Zhao, for a complete overview of Cresta Opera and its easy to use, powerful capabilities to supercharge your contact center with automated coaching, immediate visibility, and self-serve management.
Join Cresta’s VP of WW Sales, Matthew Mulqueen and VP of Marketing, Scott Kolman, as they talk about the challenges facing Sales teams today and steps sales teams can take to elevate sales team performance.
Join Cresta’s VP of Marketing, Scott Kolman, as he dissects the CCW study and walks through why it’s so critical to equip your contact center with real-time intelligence - and how to get there.
Learn how Porsche is using AI to drive customer experience in an exclusive webinar with Porsche North America's Manager of Customer Care and Cresta AI's Customer Success Leader. Discover how to enhance your customer experience with AI by registering now.
ChatGPT, a cutting-edge Generative AI model, is transforming contact centers as they migrate to the cloud. Cresta, a leader in the field, invites you to join their discussion on how this technology can be deployed effectively, its impact on the future of contact centers, and its human implications.