FRIDAY FIVE: CX RIGHT NOW
5 Key Trends Impacting Customer Experiences Today
Customer experience is a key factor in driving an organization’s brand and identity. Yet, according to Forrester, customer satisfaction (CSAT) and other customer experience-related scores have dropped over the past year, reversing a trend of steadily rising scores.
HEAR Cresta’s Shannon Hittson and Brittany Bell as they discuss five tips that are helping organizations prioritize their initiatives, improve customer experiences, and recession-proof their business.
In this webinar, you will learn:
- Trends negatively impacting customer experiences.
- 5 tips to overcome customer experience challenges.