Increase retention more efficiently with contact center customer retention solutions
Poorly-managed retention conversations in revenue-generating contact centers cost millions of dollars every year in lost revenue and wasted expense.
Cresta’s Contact Center Customer Retention Solutions help discover behaviors of the top performers in your contact center that drive customer retention, and turn them into an actionable playbook that works at scale. Learn how Cresta’s product suite helps increase customer retention before, during and after the conversation.
Cresta’s proven formula for increased contact center customer retention performance
Effectiveness, not just efficiency
Understand and drive behaviors that lead to real business outcomes like retained and upsold customers, as well as optimizing efficiency metrics like AHT and cost to retain.
Individualized coaching plans for every agent, generated by AI, informed by adherence, sentiment, and outcomes data from every single conversation that agent has.
Generative AI innovations
You don’t need to be an AI expert to leverage the latest in generative AI technology for better retention. Enjoy AI-generated conversation maps, suggested responses, auto-summaries, and more.
Get up and running in weeks, not months. Our conversational AI experts will help you design, test, and implement conversations, and empower you with no-code tools to make changes and adjustments.