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Datasheets Library

Cresta AI Analyst

Cresta AI Analyst answers your natural language questions with explanations & evidence from your conversations, giving you transformative insight into business strategy, CX operations, voice of the customer, and agent behavior.

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Cresta Insights

Cresta Insights surfaces data that informs strategic decisions and suggests actions to improve your most critical results.

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Cresta AI Agent

Engage customers with human-like conversations that adapt to their needs while safeguarding your brand and data, eliminating the trade-off between cost efficiency and exceptional customer experience.

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Cresta Conversation Intelligence

Unlock better agent performance and increase operational efficiency at scale with AI that understands the content and context of every conversation.

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Cresta Quality Management

Cresta’s AI instantly auto-scores every conversation for compliance and performance with precision accuracy. Unlock targeted agent coaching that actually drives results, while dramatically cutting QM costs.

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Cresta Coach

Cresta discovers agent behaviors, connects them to business outcomes to pinpoint what really matters, and surfaces specific coaching actions for every agent, so supervisors can coach with confidence.

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Cresta Opera: harnessing AI to create outcomes with clicks, not code

The no-code command center for building AI driven rules that power coaching, QA, and real-time agent assistance

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Cresta Virtual Agent

Drive efficiency and business outcomes through intelligent automation and generative AI.

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What Sets Cresta’s Real-Time Intelligence Apart

A key benefit of Cresta is the power of our underlying AI platform - the Real-Time Intelligence Platform - which takes advantage of the latest research and advances in conversational AI, large language models, natural language understanding, and more.

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Auto Summarization & Note Taking

With Cresta's Auto Summarization & Note Taking, say goodbye to tedious tasks and After Call Work that are slowing down your agents.

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Knowledge Assist

Cresta’s Knowledge Assist gives agents seamless access to the information they need to resolve customer issues quickly.

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Cresta Agent Assist for Voice

Cresta’s AI-driven Agent Assist uses real-time coaching and guidance to help agents expertly navigate customer conversations. With Agent Assist, agents get the support they need to deliver business outcomes and world-class CX.

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Cresta Insights

With Cresta Insights businesses can extract customer insights from conversational data and instantly take action.

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