Cresta Data Sheets

Cresta AI Analyst

Cresta AI Analyst answers your natural language questions with explanations & evidence from your conversations, giving you transformative insight into business strategy, CX operations, voice of the customer, and agent behavior.

Unlock the Power of AI Agents in Your Contact Center

AI agents are transforming customer support, from simple queries to complex problem solving. This actionable guide reveals how to strategically deploy AI across your operations for faster resolutions, better CX, and scalable growth.

Cresta Insights

Cresta Insights surfaces data that informs strategic decisions and suggests actions to improve your most critical results.

Cresta AI Agent

Engage customers with human-like conversations that adapt to their needs while safeguarding your brand and data, eliminating the trade-off between cost efficiency and exceptional customer experience.

Unlock the Power of AI: 7 Tips to Transform Your Knowledge Base

Turn Frustrated Customers into Happy Ones: Top 10 Tips for Contact Center Agents

Cresta Conversation Intelligence

Unlock better agent performance and increase operational efficiency at scale with AI that understands the content and context of every conversation.

Cresta Coach

Cresta discovers agent behaviors, connects them to business outcomes to pinpoint what really matters, and surfaces specific coaching actions for every agent, so supervisors can coach with confidence.

Cresta Quality Management

Cresta’s AI instantly auto-scores every conversation for compliance and performance with precision accuracy. Unlock targeted agent coaching that actually drives results, while dramatically cutting QM costs.