Read More About Our Spring 2021 Release: The Sound of Expertise!LEARN MORE

Experts on Day One

Becoming an expert is difficult. We spent years in our PhD programs sitting in classrooms...

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Investing in Cresta: Supercharging Agents in...

Facebook LinkedIn Twitter Nailing customer experience is tough. Every conversat...

Carl Eschenbach · Kais Khimji · Ben Horowitz

A Letter From the Founders

At Cresta, we’re on a mission to enable everyone to be 100x as effective at work...

S. Zayd Enam · Tim Shi · Sebastian Thrun

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Improving AI Models Through Feedback in Plain...

How Cresta empowers contact center managers to improve AI suggestions by giving...

Saurabh Misra · Wu a Motoki

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Announcing Cresta for Voice

Bringing Cresta's Real-time Expertise AI to phone-based sales and service teams.

Tim Shi · Osman Javed

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Cresta's Spring 2021 Release

We’re excited to share our Spring 2021 Release: The Sound of Expertise.

Osman Javed

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Scaling Behavior Change Across 1,000 People

Cresta combines machine learning and cognitive psychology to drive behavior chan...

Shubham Gupta · Lars Mennen · Jessica Zhao

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Expertise From Chat Bot to Agent: An End-to-E...

Create a seamless customer experience that passes customers from expert chat bot...

Andrew Lim

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Enterprise-Grade Security and Dashboarding

Learn more about Cresta’s compliance and security capabilities, including SOC2 T...

J. Matt Peterson

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Spring Launch: But wait, there's more!

Cresta's Spring Launch is packed with new features and improvements to drive cus...

Lars Mennen

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Why I joined Cresta

I believe the next quantum leap forward is in Artificial Intelligence (AI) enabl...

Alex Bekker

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Maximizing Contact Center Productivity

Contact centers are operationally-complex and offer no shortage of challenges fo...

Nathan Sikes

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Improve Your NPS with Cresta

Call centers have been flooded with an unprecedented amount of call volume since...

James Purvis

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A Modern Approach To Improving Employee Engag...

With so many disruptions affecting workers, business leaders have a tremendous o...

Nathan Sikes

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How we reduced our labeling cost by 10x

How we reduced our labeling cost and efforts by over 10x, while continuously pus...

Navjot Matharu

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What's Your Average Handle Time (AHT)?

Average Handle Time (AHT) is a tried-and-true metric impacting several mission-c...

Nathan Sikes

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Action Directed GPT-2

How we made a new controllable language model to make chat agents more effective...

Saurabh Misra

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AWS and Cresta Partner to Bring Real-Time Int...

Now, customers can easily bring contact center solutions into their business, an...

Osman Javed

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Former AT&T CEO, John Donovan, Joins Cresta’s...

John brings more than 30 years of experience in the technology industry to Crest...

Nathan Sikes

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Announcing Cresta for Customer Service

Real-Time Assistance and Conversational Insights for Customer Service Teams

Osman Javed

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3 Keys for Creating Understandable AI Product...

AI-powered products are more prevalent than ever before: automatically organizin...

Devin Liu

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Cresta: A System of Record for Expertise

Think about the last time you taught someone something difficult. Did you just t...

Tim Shi

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So You've Moved to a Virtual Contact Center.

Curious to know how your virtual contact center strategy is faring? We asked a p...

Andrew Meissbach

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When contact changes: Our five lessons from t...

As the world unites to slow the spread of COVID-19, businesses are stepping up t...

Andrew Meissbach · S. Zayd Enam