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Experts on Day One
Becoming an expert is difficult. We spent years in our PhD programs sitting in classrooms...
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Improve Your NPS with Cresta
Call centers have been flooded with an unprecedented amount of call volume since...
James Purvis
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A Modern Approach To Improving Employee Engag...
With so many disruptions affecting workers, business leaders have a tremendous o...
Nathan Sikes
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How we reduced our labeling cost by 10x
How we reduced our labeling cost and efforts by over 10x, while continuously pus...
Navjot Matharu
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What's Your Average Handle Time (AHT)?
Average Handle Time (AHT) is a tried-and-true metric impacting several mission-c...
Nathan Sikes
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Action Directed GPT-2
How we made a new controllable language model to make chat agents more effective...
Saurabh Misra
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AWS and Cresta Partner to Bring Real-Time Int...
Now, customers can easily bring contact center solutions into their business, an...
Osman Javed
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Former AT&T CEO, John Donovan, Joins Cresta’s...
John brings more than 30 years of experience in the technology industry to Crest...
Nathan Sikes
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Announcing Cresta for Customer Service
Real-Time Assistance and Conversational Insights for Customer Service Teams
Osman Javed
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3 Keys for Creating Understandable AI Product...
AI-powered products are more prevalent than ever before: automatically organizin...
Devin Liu
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Cresta: A System of Record for Expertise
Think about the last time you taught someone something difficult. Did you just t...
Tim Shi
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So You've Moved to a Virtual Contact Center.
Curious to know how your virtual contact center strategy is faring? We asked a p...
Andrew Meissbach
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When contact changes: Our five lessons from t...
As the world unites to slow the spread of COVID-19, businesses are stepping up t...
Andrew Meissbach
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S. Zayd Enam
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