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Experts on Day One

Becoming an expert is difficult. We spent years in our PhD programs sitting in classrooms...

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Improve Your NPS with Cresta

Call centers have been flooded with an unprecedented amount of call volume since...

James Purvis

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A Modern Approach To Improving Employee Engag...

With so many disruptions affecting workers, business leaders have a tremendous o...

Nathan Sikes

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How we reduced our labeling cost by 10x

How we reduced our labeling cost and efforts by over 10x, while continuously pus...

Navjot Matharu

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What's Your Average Handle Time (AHT)?

Average Handle Time (AHT) is a tried-and-true metric impacting several mission-c...

Nathan Sikes

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Action Directed GPT-2

How we made a new controllable language model to make chat agents more effective...

Saurabh Misra

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AWS and Cresta Partner to Bring Real-Time Int...

Now, customers can easily bring contact center solutions into their business, an...

Osman Javed

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Former AT&T CEO, John Donovan, Joins Cresta’s...

John brings more than 30 years of experience in the technology industry to Crest...

Nathan Sikes

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Announcing Cresta for Customer Service

Real-Time Assistance and Conversational Insights for Customer Service Teams

Osman Javed

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3 Keys for Creating Understandable AI Product...

AI-powered products are more prevalent than ever before: automatically organizin...

Devin Liu

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Cresta: A System of Record for Expertise

Think about the last time you taught someone something difficult. Did you just t...

Tim Shi

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So You've Moved to a Virtual Contact Center.

Curious to know how your virtual contact center strategy is faring? We asked a p...

Andrew Meissbach

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When contact changes: Our five lessons from t...

As the world unites to slow the spread of COVID-19, businesses are stepping up t...

Andrew Meissbach · S. Zayd Enam