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Experts on Day One

Becoming an expert is difficult. We spent years in our PhD programs sitting in classrooms...

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Improve Your NPS with Cresta

Call centers have been flooded with an unprecedented amount of call volume since...

A Modern Approach To Improving Employee Engag...

With so many disruptions affecting workers, business leaders have a tremendous o...

How we reduced our labeling cost by 10x

How we reduced our labeling cost and efforts by over 10x, while continuously pus...

What's Your Average Handle Time (AHT)?

Average Handle Time (AHT) is a tried-and-true metric impacting several mission-c...

Action Directed GPT-2

How we made a new controllable language model to make chat agents more effective...

AWS and Cresta Partner to Bring Real-Time Int...

Now, customers can easily bring contact center solutions into their business, an...

Former AT&T CEO, John Donovan, Joins Cresta’s...

John brings more than 30 years of experience in the technology industry to Crest...

Announcing Cresta for Customer Service

Real-Time Assistance and Conversational Insights for Customer Service Teams

3 Keys for Creating Understandable AI Product...

AI-powered products are more prevalent than ever before: automatically organizin...

Cresta: A System of Record for Expertise

Think about the last time you taught someone something difficult. Did you just t...

So You've Moved to a Virtual Contact Center.

Curious to know how your virtual contact center strategy is faring? We asked a p...

When contact changes: Our five lessons from t...

As the world unites to slow the spread of COVID-19, businesses are stepping up t...