Optimize recovery while strengthening relationships
Identify the behaviors that improve collections outcomes, increase adherence to your playbook with real-time guidance, and deploy human-like AI Agents to reach borrowers more efficiently. All with a unified AI platform built for enterprise scale.
Navigate collections calls with confidence and care
Cresta Agent Assist supports collections teams with real-time strategies, compliance, and automation to help agents handle sensitive conversations professionally and effectively.
- Surface knowledge and personalized offers in real-time
- Reinforce compliance and proven techniques at exactly the right moments
- Automate note-taking so agents can focus on empathy and effectiveness
Improve recovery rates with data-driven intelligence
Cresta Conversation Intelligence reveals what works in high-stakes collection conversations. It highlights key behaviors, tracks compliance, and helps teams coach more effectively to improve promise-to-pay and recovery rates.
- Identify agent behaviors linked to successful outcomes
- Monitor every interaction for quality and compliance
- Deliver targeted coaching to improve performance and reduce exposure
Automate collections without compromising trust
resta AI Agent helps scale recovery operations with personalized, compliant automation. It initiates outreach, manages negotiations, and secures commitments while protecting your brand and lowering operational costs.
- Reduce net credit loss with personalized, AI-led outreach
- Improve efficiency by handling routine follow-ups and payment flows
- Ensure compliance with secure, auditable conversations
One AI partner. Proven results across every contact center use case.
How a Fortune 500 bank improved collections yield with Cresta
11%
Promise-to-pay per right party contact
26%
Promise amount relative to balance
Optimize recovery, strengthen relationships
See the unified platform for human and AI agents in action with a personalized demo.
