Transform the guest experience across every conversation
Automate more interactions without compromising guest satisfaction, assist agents in real time to personalize bookings and offers, and uncover insights that grow loyalty and lifetime value…all with a unified AI platform built for enterprise scale.
Deploy automation that elevates guest experiences
Cresta AI Agent delivers responsive, personalized support from booking to check-out. It handles itinerary changes, loyalty inquiries, and travel club interactions with natural, always-available automation.
- Engage guests with human-like support across channels
- Automate booking changes, loyalty redemptions, and upgrade requests with precision
- Protect guest data with secure, enterprise-grade controls
Unlock five star performance from every agent
Cresta Agent Assist supports travel and hospitality teams during high-touch interactions like rebooking, loyalty program support, and service recovery. It surfaces timely answers and personalized offers, helping agents deliver consistent, high-quality support across the guest journey.
- Provide real-time guidance for booking updates, loyalty status, and compensation policies
- Recommend upgrades and exclusive offers tailored to guest preferences
- Reduce handle time and increase accuracy with live notes and AI summaries
Decode conversations to unlock guest loyalty
Cresta Conversation Intelligence reveals what drives or disrupts the guest experience. It analyzes the voice of the customer across every conversation, uncovers the behaviors that impact loyalty and revenue, and links those insights to outcomes you can act on.
- Identify drivers of satisfaction, loyalty, and repeat bookings
- Score every conversation for resolution, quality, and policy adherence
- Coach teams on behaviors that improve personalization and increase guest satisfaction
One AI partner. Proven results across every contact center use case
How Holiday Inn and Cresta partnered to boost revenue and improve agent experience
50%
Lower agent attrition
30%
Increase in bookings conversion
Transform the guest experience
See the unified platform for human and AI agents in action with a personalized demo.
