Transform customer experiences with the unified platform for human and AI Agents
Cresta by the numbers
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Turning every conversation into a competitive advantage
Exceptional customer experiences are the foundation of every great business. That's why we're on a mission to unlock the full potential of every customer conversation. How? With human-centric agentic AI that delights customers with intelligent automation, empowers humans to work smarter and faster, and turns strategic insights into better business outcomes.
Our story
From our founding out of Stanford’s AI Lab to coming out of stealth in 2020 to now serving the Fortune 500, we’ve got the deepest experience in enterprise CX transformation on the market.
2017
- Cresta is born at Stanford’s AI Lab, co-founded by Sebastian Thrun
- He's joined by co-founders Tim Shi, an early researcher at OpenAI, and Zayd Enam
2018
- Cresta deploys a transformer-based model for real-time Agent Assist at Intuit, its first customer
2020
- Cresta emerges from stealth with Series A backing from Greylock and a16z
2021
- Cresta raises its Series B from Sequoia as revenue quadruples
- Expands beyond digital with Voice Agent Assist
2022
- Cresta raises Series C led by Tiger Global
- Secures multiple conversational AI patents
2023
- Ping Wu (Co-founder of Google CCAI) becomes CEO
- Launches Opera, a no-code AI orchestration engine, and conversation intelligence
2024
- Raises $125M Series D to accelerate adoption of human-centric AI
- Launches AI Agent, unlocking exceptional CX for less
2025
- Team grows to 300+ employees
- Global expansion into APAC and EMEA markets
2026
- Hit $100M in ARR
- Elevated Doug Leone to Chairman of the Board
- Welcomed Carl Eschenbach to the Board
Backed by
world-class investors
We’re proud to be backed by some of the most respected investors in AI and enterprise technology.
Cresta in the news
Cresta Launches Training Simulator, Using AI Agents to Provide Dynamic Training to Human Agents
Simulated customers powered by Cresta's AI Agent technology let agents practice conversations grounded in real conversation data to decrease onboarding time, improve employee retention, and increase agent performance.
TELUS Digital and Cresta Partner to Deliver AI Agents and Augment Human Agents to Elevate Customer Experience
Cresta and TELUS Digital have partnered to bring unified customer experience AI to enterprise contact centers, combining Cresta's AI platform with TELUS Digital's implementation and operational expertise.
Join the team
Become a part of the team building the future of human-centric AI.
