Equip every agent with the expertise to perform like your best. Cresta Guidance Agent delivers targeted hints, checklists, and workflows at precisely the right moments throughout each conversation, reinforcing the key behaviors that impact revenue, CSAT, sales, and compliance.
Empower every agent to perform like your best with guidance that reinforces proven behaviors
Successfully navigate the moments that matter
Deliver targeted, context-aware guidance in real time as conversations unfold. Outcome-driven hints, behavioral checklists, and guided workflows help agents follow best practices, maintain compliance, make personalized recommendations, and confidently overcome objections.
Trigger guidance at precisely the right moment
Ensure every recommendation is relevant, timely, and tailored to your unique business needs. Easily trigger real-time guidance using custom intent models fine-tuned to recognize nuanced scenarios and behaviors, with no technical skills required.
Deploy powerful AI workflows with clicks, not code
Determine when and how real-time guidance is delivered with a no-code AI orchestration engine. Combine conversational triggers, integrated data, and sophisticated business logic into custom workflows with the precision and flexibility required to drive better outcomes at scale.
Resolve issues faster with live coaching
Reduce hold times and minimize disruptive transfers by enabling agents to discreetly request supervisor assistance through Live Assist. Supervisors receive real-time alerts and can follow the live transcription, providing behind-the-scenes guidance via chat.
Make exceptional agent performance your competitive advantage
Precise models, tailored to your business
Small, specialized AI models recognize the nuanced needs and behaviors behind your business processes, at scale across millions of conversations. With Opera, business teams can build workflows for specific scenarios, test and simulate them on historical conversations, and refine them without writing code.
Engineered for real-time performance
Industry-leading latency ensures that your teams never miss a chance to act on an opportunity, answer questions correctly, or overcome an objection. Speech recognition, moment detection, and assistance delivery are optimized together so that agents receive guidance at the speed of a natural conversation.
One platform that reinforces what works
Deliver the right answers, offers, guidance, responses, and automated actions across use cases and industries—all on the same platform as quality management, coaching, and training. Turn conversation insights into a targeted flywheel that closes performance gaps and makes the next interaction better.
Turning great experiences into powerful outcomes
Helpful Resources
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We are thrilled to announce that Cresta has been named a Leader in The Forrester Wave™: Conversation Intelligence Solution…
