Uncover pivotal insights hidden in your conversations—in minutes, not months
Cresta AI Analyst answers your natural language questions with explanations & evidence from your conversations, giving you transformative insight into business strategy, CX operations, voice of the customer, and agent behavior.
Say goodbye to slow, manual analytics
Ask questions about your conversations in natural language—including follow-ups, comparisons, and root-cause analysis—and get the answers you need, without spending weeks or months on manual conversation review.
“Cresta’s AI Analyst has been a game changer! It has significantly enhanced our ability to quickly understand customer inquiries, enabling us to make informed policy decisions very quickly.“
Get answers on what’s happening-and why
When your answers are returned in minutes instead of months, you can ask more follow-up questions to uncover root cause, explore more patterns that appear in your analysis, and quickly extract more usable information.
“With legacy analysis, getting to the nuance required manual review of transcripts. I’m thrilled to see AI Analyst come online... it can analyze calls for patterns that represent the real experience.”
Trust your insights with evidence-backed AI
Cresta analyzes conversations individually and combines them into structured answers with statistical analyses. Industry-unique techniques cite evidence, and explain why it’s relevant. The result is insight that you can trust.
“Cresta’s AI Analyst provides a way for any employee to probe into customer interactions and learn the root cause of emerging trends. The approach results in more accurate answers from the LLM, which is key as companies take action on the findings.”
Why do enterprise contact centers trust Cresta?
Speed to insight
Get answers in minutes, instead of spending weeks on back-and-forth questions & manual call listening.
Explainable, trusted AI
Trust your answers with industry-leading conversation understanding, evidence citations, and explanations.
Democratized insight
Let anyone in your business gain insight into the voice of the customer by asking their own questions.
Turn every conversation into a competitive advantage
Fortune 500 businesses are gaining unprecedented insight from their unstructured conversation data with Cresta AI Analyst.
