Brinks Home CEO Puts Cresta AI Agent to the Test
Brinks Home put Cresta’s AI Agent to the ultimate test—letting their CEO call in as a customer. Watch what happened next, and hear why he calls the launch a “12 out of 10” success.
Introducing Cresta’s Omnichannel AI Agent
Today’s customers move across channels and your AI Agent should too. Cresta’s Omnichannel AI Agent delivers seamless, personalized support across voice and digital channels, switching channels when it helps and preserving context throughout to guide every interaction to resolution. Powered by GenAI, it’s fast, connected, and built for real CX journeys.
Why did Forrester call Cresta "...a force to be reckoned with"?
Cresta was named a Leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025. Discover why Forrester named Cresta a "...force to be reckoned with" in conversation intelligence, and why we received the highest possible scores in 16 crucial criteria.
AI Workflows for Debt Collections
See how an AI-driven workflow surfaces a real-time behavioral checklist for an agent, highlighting key behaviors proven to increase collections, such as payment negotiation.
Introducing Cresta’s Omnichannel AI Agent
Today’s customers move across channels and your AI Agent should too. Cresta’s Omnichannel AI Agent delivers seamless, personalized support across voice and digital channels, switching channels when it helps and preserving context throughout to guide every interaction to resolution. Powered by GenAI, it’s fast, connected, and built for real CX journeys.
Why did Forrester call Cresta "...a force to be reckoned with"?
Cresta was named a Leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025. Discover why Forrester named Cresta a "...force to be reckoned with" in conversation intelligence, and why we received the highest possible scores in 16 crucial criteria.
Why Mutual of Omaha Describes Cresta's AI Implementation as “Easily the Best”
“Challenges mean nothing to them”. Hear from Laif Wheeler, Mutual of Omaha’s Vice President of Customer Acquisition, on why implementing Cresta’s end-to-end AI platform was made seamless and easy, thanks to Cresta’s strategic partnership.
AI Workflows for Telecommunications - Mobile Plan Upsell
See how Cresta customers use AI-driven workflows to improve compliance and stay on-message when an upsell opportunity is identified by proactively prompting the agent and using customer-tailored, behavior-driven guidance.
AI Workflows for Retail - Counterfeit Returns
See how Cresta customers use AI-driven workflows to help agents recognize fraud and reduce risk when customers make return attempts, triggering automated alerts and guiding agents through the right screening process in real-time.
Cresta AI Agent Demo
Today’s AI Agents must handle high-stakes, multi-step conversations with the speed, accuracy, and empathy customers expect. They need to update sensitive account information, personalize experiences, escalate when needed, and stay on-brand throughout. Cresta makes this possible—resolving complex issues quickly, securely, and with care.
AI Workflows for Financial Services - Identity Theft
See how Cresta customers use AI-driven workflows to improve compliance and reduce risk when customers report fraud or identity theft, triggering automated escalations and guiding agents through the right process in real-time.
Introducing Conversation Intelligence for AI Agents
Modern, LLM-powered AI Agents behave just like human agents. That means they need quality assurance, just like human agents do. Their conversations contain invaluable insights into the voice of the customer (VoC)—just like human agents. Cresta gives you powerful insights and assured quality, in one unified platform.
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