Design dynamic AI workflows to drive change at scale
Opera is a user-friendly, orchestration engine that puts the power of AI in your hands to fine-tune models, deploy AI workflows, and automate processes, turning insights into action across your customer experience.
Operationalize AI to drive powerful business outcomes
Recognize key moments when it matters
Create AI models that identify nuanced scenarios and behaviors across your customer conversations. With human-in-the-loop training, Opera can detect the moments that trigger AI workflows with unmatched precision and accuracy.
Drive better outcomes with bespoke AI workflows
Opera lets you decide when to deliver real-time guidance to agents, track and evaluate performance, and automate processes. Tailor and deploy AI that moves the metrics that matter most to your business.
Test, benchmark, and deploy with confidence
Opera is designed to help you operationalize AI quickly while minimizing risk. Cresta automatically checks workflow performance, offers actionable suggestions for improvement, and displays simulated outcomes based on historical conversations.
Request a demo
Discover how to leverage Opera to build AI-driven workflows that streamline automation across your contact center.
