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DESIGN DYNAMIC AI WORKFLOWS TO DRIVE CHANGE AT SCALE, WITH CLICKS, NOT CODE

Opera is a user-friendly, orchestration engine that puts the power of AI in your hands to precisely refine intent models, deploy AI workflows, and automate processes, turning insights into action across your contact centers.

REQUEST A DEMO WATCH VIDEO
OPERATIONALIZE AI TO DRIVE POWERFUL BUSINESS OUTCOMES

CRISIS RESPONSE

SERVICE TO SALES

RISK DETECTION

COMPLIANCE

CRISIS RESPONSE
SERVICE TO SALES
RISK DETECTION
COMPLIANCE
RECOGNIZE KEY MOMENTS WHEN IT MATTERS

Create AI models that identify nuanced scenarios and behaviors across your customer conversations. With human-in-the-loop training, Opera can detect the moments that trigger AI workflows with unmatched precision and accuracy.

DELIVER BETTER BUSINESS OUTCOMES WITH BESPOKE WORKFLOWS

Opera lets you decide when to deliver real-time guidance to agents, track and evaluate performance, and automate processes. Tailor and deploy AI that moves the metrics that matter most to your business.

TEST, BENCHMARK, AND DEPLOY WITH CONFIDENCE

Opera is designed to help you operationalize AI quickly while minimizing risk. Cresta automatically checks workflow performance, offers actionable suggestions for improvement, and displays simulated outcomes based on historical conversations.

TURN EVERY CONVERSATION INTO A COMPETITIVE ADVANTAGE
Discover how to leverage Opera to build AI-driven workflows that streamline automation across your contact center.
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