Security as a competitive advantage: evolving with the threat environment
Your contact center’s security may be vulnerable, and that’s a bigger (and more costly) problem...
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Generative AI for the intelligent contact center
Cresta’s integrated contact center intelligence products turn real-time insights into real-time actions that drive results.
Uncover & act on business insights
Get visibility into business trends as they emerge so you can make smarter and faster business decisions.
Drive robust coaching & quality assurance
Measure team performance on 100% of conversations and coach the performance gaps that matter.
Increase agent effectiveness & efficiency
Equip every agent with the AI-powered coaching and assistance they need to perform like a top performer.
Drive efficiency through automation
Strategically find and replace repetitive conversations with chatbots backed by customer insights.
“There has been about a 10 percent improvement in response time, conversion to sales and reduced session time. And the system keeps learning and getting better.”
Jim Lyski, EVP, for strategy, marketing and products, CarMax
An integrated suite of intelligent products
An integrated suite of intelligent products
Proven to deliver results
Our patented Real-Time Intelligence Engine surfaces and amplifies behaviors that are proven to move the needle.
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%
increase in CSAT
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%
lower AHT
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hrs
saved per week
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%
reduction in ramp time
Want to see it in action?
