State of the Virtual Agent: How do Americans feel about engaging virtually?
Cresta conducted a survey of 2,000 U.S. adults in November 2022 to better understand how...
Cresta for Sales helps your team build and follow bespoke playbooks that are proven to improve business outcomes and narrow the gap between top and bottom performers.
Cresta’s integrated contact center intelligence products turn real-time insights into real-time actions that drive results.
Get visibility into business trends as they emerge so you can make smarter and faster business decisions.
Measure team performance on 100% of conversations and coach the performance gaps that matter.
Equip every agent with the AI-powered coaching and assistance they need to perform like a top performer.
Strategically find and replace repetitive conversations with chatbots backed by customer insights.
“Cresta greatly reduced our agent ramp time, helped new agents to provide maximum customer value fast and led to increased CSAT and RPC.”
“There has been about a 10 percent improvement in response time, conversion to sales and reduced session time. And the system keeps learning and getting better.”
“Cresta was a real game changer for us… better customer satisfaction, more purchases, higher conversion, more sales bonuses.”
Our patented Real-Time Intelligence Engine surfaces and amplifies behaviors that are proven to move the needle.
Cresta conducted a survey of 2,000 U.S. adults in November 2022 to better understand how...
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