Enable sales, care, and retention teams to be
Enable amazing customer experiences by presenting agents with live prompts on the best thing to say during every customer conversation.
Using Cresta, agents were able to optimize their workflow, improve their response time, and increase their conversion rate.
Daily chat volume
Average revenue per agent
Every customer interaction is an opportunity to build or tarnish your brand. As the face of your brand, agents need to be enabled to deliver amazing customer experiences, especially in a remote world. However few approaches to enablement assist agents where it matters most, during the actual conversation. In fact, inconsistent agent operations can leave 52% of revenue on the table.
What if agents were guided during the key moments of every conversation?
Whether by voice or chat, Cresta helps agents perform better across the customer journey with live prompts on what to say and do at each turn of a conversation.
Live prompts and personalized coaching presented during each conversation help every agent perform like a top-performer.
Cresta uses advanced AI to present real-time coaching and expert responses during conversations.
Automate tasks like lead and ticket creation so agents waste less time manually entering data.
Cresta records and captures details from every conversation freeing agents to focus on the customer.
Cresta monitors every conversation, tracks agent performance and uncovers coaching opportunities so managers can spend more time coaching and less time reviewing transcripts.
Cresta monitors agent progress over time and recommends where to focus coaching efforts.
Adjust and deliver live prompts that are consistent with your brand and coaching frameworks.
Live coaching helps new agents perform like experts on day one and become fully productive in weeks.
Cresta’s intelligence layer quickly integrates into your existing CRM, contact center, chat and voice solutions. Install in minutes and start seeing real results in weeks.
Get connected to Cresta in minutes, and our AI immediately goes to work.
Cresta easily layers on top of existing tools without the need for developer effort.
Intuitive UX makes onboarding a breeze. Start seeing measurable value in weeks.