See how Blue Nile uses Cresta to drive better CX! Watch Now!

Experts on Day One ®

Radically improve team performance with live prompts on the best thing to say during every customer interaction.

Innovation At Work event by The Economist: Does AI mean the end of jobs as we know them?

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Porsche Ventures Invests in Leading AI Company Cresta, Plans Rollout on Digital Platforms

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Sequoia, Greylock, and a16z Back Cresta’s Expertise AI as Growth Quadruples

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WHAT WE DO

Real-Time AI Trained by Your
Best Performers

On every team, there are experts who are more productive and efficient than their peers. Cresta’s powerful AI learns what top performers do differently and uses real-time coaching and
guidance to share these best practices across teams. The result?
An expert at every customer touchpoint.

Trusted by the World’s Leading Organizations

Looking to further invest in their customer experience and develop a more embedded operating model with their BPO partner, Earthlink partnered with Cresta to enhance customer service and sales operations.

11% Reduction in AHT

124% Increase in Upsell Conversion Rate

How Cresta helped one Top-5 SaaS company streamline sales operations and improve agent performance to drive dramatic sales growth.

2x Conversion rate

2x Daily chat volume

4x Average revenue per agent

“Cresta is unlike anything we’ve seen before. Agents who used Cresta had much better conversion rates, more revenue, and overall better interactions with our customers.”


Kathleen Preston

Director of National Online Programs

$13.1M Additional revenue

12% Total revenue increase

6 weeks Time to value

“We saw a significant increase in team member satisfaction. Our team members using Cresta feel way more prepared for calls!”


Sr. Director of Digital Sales and Services

25% More revenue per chat

9% more interactions per agent

$7.3M uplift in annual revenue

Cresta helped a Fortune 50 SaaS provider rethink CX to become radically more productive during a new phase of growth and innovation.

19.1% Improvement in NPS

13.9% Reduction in AHT

17.1% Faster response time

HOW WE DO IT

Real-Time AI That Makes Every
Conversation Count

Across channels and use-cases, Cresta’s powerful Expertise Engine is constantly learning and optimizing to help teams accelerate performance.

Learn about our solutions:

A System of Intelligence Proven to Deliver Business Outcomes

FOR AGENTS

Real-Time AI That Turns Every Agent
Into Your Best Agent

Radically improve team performance with automation, real-time assistance and personalized coaching that are trained by your top-performers.

FOR MANAGERS

Coaching on Auto-Pilot

Cresta analyzes every conversation, tracks agent performance and uncovers coaching opportunities so managers can spend more time coaching and less time reviewing transcripts.

PLUG-AND-PLAY INTEGRATIONS

Fast Time-to-Value

Built to be technology agnostic, Cresta’s flexible intelligence layer natively integrates with industry-leading CRMs, communication platforms, and knowledge bases in minutes.

Easily integrate with:

Start Seeing Results in Weeks

Connect and Go in Minutes

Connect to Cresta in minutes,
and our AI immediately goes to
work.

No Developer Time Needed

Cresta layers on top of existing
tools without the need for
developer effort or agent
training.

See Real Results Fast

Every one of our customers has
seen measurable results within
the first month of using Cresta.

READY TO GET STARTED?

 

Start making the most of every
customer interaction today!