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Cresta Agent Assist gives every agent their own personal AI-powered coach on every phone and...
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The Power of
Real-Time Intelligence
Cresta is real-time intelligence for the contact center. Our modular AI-powered products quickly layer into any contact center to help agents, managers, and leaders work together to grow revenue and improve efficiency.
The All-In-One AI Platform For Modern Contact Centers
Cresta’s integrated products turn real-time insights into real-time actions that drive results.
Uncover & act on business insights
Get visibility into business trends as they emerge so you can make smarter and faster business decisions.
Drive robust coaching & quality assurance
Measure team performance on 100% of conversations and coach the performance gaps that matter.
Increase agent effectiveness & efficiency
Equip every agent with the AI-powered coaching and assistance they need to perform like a top performer.
Drive efficiency through automation
Strategically find and replace repetitive conversations with chatbots backed by customer insights.
“Cresta greatly reduced our agent ramp time, helped new agents to provide maximum customer value fast and led to increased CSAT and RPC.”
Julia Shea, Head of Vendor Sales & SMB Assist, Dropbox
“There has been about a 10 percent improvement in response time, conversion to sales and reduced session time. And the system keeps learning and getting better.”
Jim Lyski, EVP, for strategy, marketing and products, CarMax
“Cresta was a real game changer for us… better customer satisfaction, more purchases, higher conversion, more sales bonuses.”
Michael Hopkins, SVP, Sales and Services, Blue Nile
An Integrated Suite of Intelligent Products
AI coaching and assistance that makes every agent a top performer.
- Makes agents more effective with behavioral coaching
- Automates repetitive tasks and quickly finds answers
- Continuously learns and improves over time
Real-time customer intelligence that you can instantly put into action.
- Instantly answer critical business questions
- Uncover customer trends in real-time
- Put insights into action with a few clicks
AI-enabled coaching, QA and performance management.
- Get 100% visibility into team performance
- Instantly identify top performers
- Coach and QA 4x faster
Automate only the right use cases, let your people handle the rest.
- Discover the best conversations to automate
- Uses agent best practices to inform chatbot design
- Full-service design and implementation
Proven to Deliver Results
Our patented Real-Time Intelligence Engine surfaces and amplifies behaviors that are proven to move the needle.
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increase in CSAT
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lower AHT
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reduction in ramp time
Want to see it in action?