Turn your conversations into a competitive advantage

Save money, increase revenue, and improve the customer experience with the only unified platform for human and AI agents built for enterprise-scale.

See it in action

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One AI partner. Proven results across every contact center use case.

Customer Care

Sales

Retention

Collections

Deliver excellent customer experiences, while cutting down on costs.

3 x

Increase in  deflection rate

40 %

Lower average  handle time

FULL CASE STUDY

Discover winning behaviors and coach agents more effectively.

20 %

Increase in  revenue

40 %

Increase in  span of control

FULL CASE STUDY

Save customers with the right message at the right time and drive business agility with voice of the customer insights.

46 %

Increase in save rate

3 x

Return on investment

FULL CASE STUDY

Receive real-time guidance to navigate sensitive negotiations and ensure compliance.

11 %

Promise-to-pay per right party contact

26 %

Promise amount relative to balance

FULL CASE STUDY

From augmentation to automation, we’ve got you covered

Transform conversations and workflows at every level of the contact center using human-centric AI.

Conversation Intelligence

Agent Assist

Virtual Agent

Conversation Intelligence

Discover, track, & reinforce the true drivers of contact center performance to maximize results and minimize costs.

Turn customer conversations  into better business decisions  with AI-powered insights & recommendations.

DISCOVER FLOW BUILDER

Coach more effectively with targeted, results-driven recommendations for every agent.

DISCOVER COACH

Transform quality management from a resource-drain into a performance driver with AI auto-scoring & workflows.

DISCOVER QM

Agent Assist

Unlock the true potential of every agent with real-time copilots.

Empower agents to master every conversation with real-time, outcome-driven behavioral guidance that is based on context, not just keywords.

DISCOVER BEHAVIORAL GUIDANCE

Unify your knowledge and let Cresta’s AI proactively deliver the exact answers agents need - right when they need it.

DISCOVER KNOWLEDGE ASSIST

Generate accurate conversation summaries in real time, so agents can focus on customers, while AI handles the details.

DISCOVER AI SUMMARIES

Transform chat efficiency with AI-powered automation that boosts agent productivity, increases concurrency and delivers smarter, faster responses in every conversation.

DISCOVER CHAT AUTOMATION

Virtual Agent

Delight customers and maximize value with virtual agents that learn from humans.

Elevate your customer service experience with virtual agents that address intricate issues, moving beyond basic Q&A, using defined business rules and safeguards.

DISCOVER VIRTUAL AGENT

Deliver exceptional service with empathetic virtual agents who understand human nuance, ensuring personalized and seamless interactions.

Discover your roadmap for outcome-driven automation by leveraging AI insights and human agent conversations to pinpoint key behaviors that drive results.

“Cresta’s enhanced solution makes it easy to apply state-of-the-art AI across our contact center and continue to raise the bar of our customer interactions.”

Bryan Ennis,

VP of Customer Experience Centers, CarMax

“By combining real-time agent assistance with Cresta’s AI-driven quality management (QM) and coaching capabilities, Brinks Home was able to cut QM costs by 50%, increase first-call resolution to 75%, and boost the company’s net-promoter score by 30 points.”

Veronica Moturi,

SVP of Customer Experience, Brinks Home

“I’ve been in this industry for a long time and I would say that Cresta is one of the few companies that frankly did not over-promise and under-deliver…Cresta allowed us to hit our ROI, which our business case was built upon quicker than we had anticipated.”