The logo of Cresta.ai, the AI powered sales team coach

EXPERTS ON DAY ONE®

Cresta transforms contact center agents into experts via real-time suggested responses, coaching and workflow automations.

How We’re Different

Cresta is AI for the human side of your contact center.

Agents are guided through each step of a customer interaction based on the unique language, behavior, and psychology of your top performers and industry best practices. Repetitive backend processes are automated so that agents free to do more and the data you capture is more accurate.

Unlike chatbots and rote agent assists that depersonalize and frustrate users, Cresta puts the focus on excellent human interactions. From end-to-end, Cresta clears away the clutter for agents while arming them the real-time guidance that is proven to work for your unique business.

Trusted by the World’s Leading Organizations

  • Intuit

    2x

    Conversion rate

    2x

    Daily chat volume

    4x

    Average revenue per agent

    View Case Study

    Using Cresta, Intuit agents were able to optimize their workflow, improve their response time, and ultimately increase their conversion rate.

    View Case Study
  • Cox

    6 weeks

    Time to Value

    12%

    Overall revenue increase

    $13.1M

    Addt’l lifetime revenue

    View Case Study

    “Cresta is unlike anything we’ve seen before. Agents who used Cresta had much better conversion rates, more revenue, and overall better interactions with our customers.”

    Kathleen Preston, Director of National Online Programs

    View Case Study
  • Nature

    The Shape of Work to Come

    “[Cresta went] to work alongside human colleagues… essentially packag[ing] the skills of the company’s best salespeople and bequeath[ing] them to the entire team – a process that [is] potentially revolutionary”

    READ FULL ARTICLE
  • Hbr

    The Business of Artificial Intelligence

    “[Cresta] increased [sales] effectiveness by 54% and [sales agents] were able to serve twice as many customers”

    READ FULL ARTICLE
  • Intuit

    2x

    Conversion rate

    2x

    Daily chat volume

    4x

    Average revenue per agent

    View Case Study

    Using Cresta, Intuit agents were able to optimize their workflow, improve their response time, and ultimately increase their conversion rate.

    View Case Study
  • Cox

    6 weeks

    Time to Value

    12%

    Overall revenue increase

    $13.1M

    Addt’l lifetime revenue

    View Case Study

    “Cresta is unlike anything we’ve seen before. Agents who used Cresta had much better conversion rates, more revenue, and overall better interactions with our customers.”

    Kathleen Preston, Director of National Online Programs

    View Case Study
  • Nature

    The Shape of Work to Come

    “[Cresta went] to work alongside human colleagues… essentially packag[ing] the skills of the company’s best salespeople and bequeath[ing] them to the entire team – a process that [is] potentially revolutionary”

    READ FULL ARTICLE
  • Hbr

    The Business of Artificial Intelligence

    “[Cresta] increased [sales] effectiveness by 54% and [sales agents] were able to serve twice as many customers”

    READ FULL ARTICLE
  • Intuit

    2x

    Conversion rate

    2x

    Daily chat volume

    4x

    Average revenue per agent

    View Case Study

    Using Cresta, Intuit agents were able to optimize their workflow, improve their response time, and ultimately increase their conversion rate.

    View Case Study
  • Cox

    6 weeks

    Time to Value

    12%

    Overall revenue increase

    $13.1M

    Addt’l lifetime revenue

    View Case Study

    “Cresta is unlike anything we’ve seen before. Agents who used Cresta had much better conversion rates, more revenue, and overall better interactions with our customers.”

    Kathleen Preston, Director of National Online Programs

    View Case Study
  • Nature

    The Shape of Work to Come

    “[Cresta went] to work alongside human colleagues… essentially packag[ing] the skills of the company’s best salespeople and bequeath[ing] them to the entire team – a process that [is] potentially revolutionary”

    READ FULL ARTICLE
  • Hbr

    The Business of Artificial Intelligence

    “[Cresta] increased [sales] effectiveness by 54% and [sales agents] were able to serve twice as many customers”

    READ FULL ARTICLE
  • Intuit

    2x

    Conversion rate

    2x

    Daily chat volume

    4x

    Average revenue per agent

    View Case Study

    Using Cresta, Intuit agents were able to optimize their workflow, improve their response time, and ultimately increase their conversion rate.

    View Case Study
  • Cox

    6 weeks

    Time to Value

    12%

    Overall revenue increase

    $13.1M

    Addt’l lifetime revenue

    View Case Study

    “Cresta is unlike anything we’ve seen before. Agents who used Cresta had much better conversion rates, more revenue, and overall better interactions with our customers.”

    Kathleen Preston, Director of National Online Programs

    View Case Study
  • Nature

    The Shape of Work to Come

    “[Cresta went] to work alongside human colleagues… essentially packag[ing] the skills of the company’s best salespeople and bequeath[ing] them to the entire team – a process that [is] potentially revolutionary”

    READ FULL ARTICLE
  • Hbr

    The Business of Artificial Intelligence

    “[Cresta] increased [sales] effectiveness by 54% and [sales agents] were able to serve twice as many customers”

    READ FULL ARTICLE
  • Intuit

    2x

    Conversion rate

    2x

    Daily chat volume

    4x

    Average revenue per agent

    View Case Study

    Using Cresta, Intuit agents were able to optimize their workflow, improve their response time, and ultimately increase their conversion rate.

    View Case Study
  • Cox

    6 weeks

    Time to Value

    12%

    Overall revenue increase

    $13.1M

    Addt’l lifetime revenue

    View Case Study

    “Cresta is unlike anything we’ve seen before. Agents who used Cresta had much better conversion rates, more revenue, and overall better interactions with our customers.”

    Kathleen Preston, Director of National Online Programs

    View Case Study
  • Nature

    The Shape of Work to Come

    “[Cresta went] to work alongside human colleagues… essentially packag[ing] the skills of the company’s best salespeople and bequeath[ing] them to the entire team – a process that [is] potentially revolutionary”

    READ FULL ARTICLE
  • Hbr

    The Business of Artificial Intelligence

    “[Cresta] increased [sales] effectiveness by 54% and [sales agents] were able to serve twice as many customers”

    READ FULL ARTICLE
  • Intuit

    2x

    Conversion rate

    2x

    Daily chat volume

    4x

    Average revenue per agent

    View Case Study

    Using Cresta, Intuit agents were able to optimize their workflow, improve their response time, and ultimately increase their conversion rate.

    View Case Study
  • Cox

    6 weeks

    Time to Value

    12%

    Overall revenue increase

    $13.1M

    Addt’l lifetime revenue

    View Case Study

    “Cresta is unlike anything we’ve seen before. Agents who used Cresta had much better conversion rates, more revenue, and overall better interactions with our customers.”

    Kathleen Preston, Director of National Online Programs

    View Case Study
  • Nature

    The Shape of Work to Come

    “[Cresta went] to work alongside human colleagues… essentially packag[ing] the skills of the company’s best salespeople and bequeath[ing] them to the entire team – a process that [is] potentially revolutionary”

    READ FULL ARTICLE
  • Hbr

    The Business of Artificial Intelligence

    “[Cresta] increased [sales] effectiveness by 54% and [sales agents] were able to serve twice as many customers”

    READ FULL ARTICLE
  • Intuit

    2x

    Conversion rate

    2x

    Daily chat volume

    4x

    Average revenue per agent

    View Case Study

    Using Cresta, Intuit agents were able to optimize their workflow, improve their response time, and ultimately increase their conversion rate.

    View Case Study
  • Cox

    6 weeks

    Time to Value

    12%

    Overall revenue increase

    $13.1M

    Addt’l lifetime revenue

    View Case Study

    “Cresta is unlike anything we’ve seen before. Agents who used Cresta had much better conversion rates, more revenue, and overall better interactions with our customers.”

    Kathleen Preston, Director of National Online Programs

    View Case Study
  • Nature

    The Shape of Work to Come

    “[Cresta went] to work alongside human colleagues… essentially packag[ing] the skills of the company’s best salespeople and bequeath[ing] them to the entire team – a process that [is] potentially revolutionary”

    READ FULL ARTICLE
  • Hbr

    The Business of Artificial Intelligence

    “[Cresta] increased [sales] effectiveness by 54% and [sales agents] were able to serve twice as many customers”

    READ FULL ARTICLE

Empower Every Contact Center

Contact Center Placeholder
Customer Churn Reduction

Customer Churn Reduction

Revenue Increase

Revenue Increase

Real-time Coaching

Real-time Coaching

Workflow Automation

Workflow Automation

Handle Time Reduction

Handle Time Reduction

Compliance Tracking

Compliance Tracking

Consistent CX

Consistent CX

Cresta ensures customers get what they want, faster, while getting the personalized service of a human agent. Cresta’s AI keeps customers engaged, conversations professional, and drives opportunities for upsell that increase customer stickiness.

Easy Deployment With No Developer Work

Simply Connect and Go

Get connected to Cresta in minutes, and our AI immediately goes to work.

No Developer Time Needed

Cresta does its job and works with your other tools without the need for developer effort.

See Real Results Fast

You invest an hour in setup and agent training, and Cresta automatically delivers value in weeks.

90 Days from Deployment to Results

Turn Every Agent Into an Expert Today