WHAT WE DO
Real-Time AI Trained by Your
Best Performers
On every team, there are experts who are more productive and efficient than their peers. Cresta’s powerful AI learns what top performers do differently and uses real-time coaching and
guidance to share these best practices across teams. The result?
An expert at every customer touchpoint.
Trusted by the World’s Leading Organizations
Looking to further invest in their customer experience and develop a more embedded operating model with their BPO partner, Earthlink partnered with Cresta to enhance customer service and sales operations.
11% Reduction in AHT
124% Increase in Upsell Conversion Rate
How Cresta helped one Top-5 SaaS company streamline sales operations and improve agent performance to drive dramatic sales growth.
2x Conversion rate
2x Daily chat volume
4x Average revenue per agent
“Cresta is unlike anything we’ve seen before. Agents who used Cresta had much better conversion rates, more revenue, and overall better interactions with our customers.”
Kathleen Preston
Director of National Online Programs
$13.1M Additional revenue
12% Total revenue increase
6 weeks Time to value
“We saw a significant increase in team member satisfaction. Our team members using Cresta feel way more prepared for calls!”
Sr. Director of Digital Sales and Services
25% More revenue per chat
9% more interactions per agent
$7.3M uplift in annual revenue
Cresta helped a Fortune 50 SaaS provider rethink CX to become radically more productive during a new phase of growth and innovation.
19.1% Improvement in NPS
13.9% Reduction in AHT
17.1% Faster response time
HOW WE DO IT
Real-Time AI That Makes Every
Conversation Count
Across channels and use-cases, Cresta’s powerful Expertise Engine is constantly learning and optimizing to help teams accelerate performance.
Learn about our solutions:
- Increase Sales
Sell more, more often - Improve Customer Care
Efficiently make customers happy - Drive Retention
Save revenue with empathy and care
A System of Intelligence Proven to Deliver Business Outcomes
FOR AGENTS
Real-Time AI That Turns Every Agent
Into Your Best Agent
Radically improve team performance with automation, real-time assistance and personalized coaching that are trained by your top-performers.
FOR MANAGERS
Coaching on Auto-Pilot
Cresta analyzes every conversation, tracks agent performance and uncovers coaching opportunities so managers can spend more time coaching and less time reviewing transcripts.
PLUG-AND-PLAY INTEGRATIONS
Fast Time-to-Value
Built to be technology agnostic, Cresta’s flexible intelligence layer natively integrates with industry-leading CRMs, communication platforms, and knowledge bases in minutes.
Easily integrate with:
Start Seeing Results in Weeks
Connect and Go in Minutes
Connect to Cresta in minutes,
and our AI immediately goes to
work.
No Developer Time Needed
Cresta layers on top of existing
tools without the need for
developer effort or agent
training.
See Real Results Fast
Every one of our customers has
seen measurable results within
the first month of using Cresta.
READY TO GET STARTED?