Cresta was named a Leader in The Forrester Wave: Conversation Intelligence in the Contact Center, Q2 2025 – Access the report!

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    Cresta Named a Leader and “…a Force To Be Reckoned With” in The Forrester Wave™: Conversation Intelligence Solutions for Contact Centers, Q2 2025

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Video Library

Introducing Cresta’s Omnichannel AI Agent

Today’s customers move across channels and your AI Agent should too. Cresta’s Omnichannel AI Agent delivers seamless, personalized support across voice and digital channels, switching channels when it helps and preserving context throughout to guide every interaction to resolution. Powered by GenAI, it’s fast, connected, and built for real CX journeys.

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Why Mutual of Omaha Describes Cresta’s AI Implementation as “Easily the Best”

“Challenges mean nothing to them”. Hear from Laif Wheeler, Mutual of Omaha’s Vice President of Customer Acquisition, on why implementing Cresta’s end-to-end AI platform was made seamless and easy, thanks to Cresta’s strategic partnership.

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Why did Forrester call Cresta “…a force to be reckoned with”?

Cresta was named a Leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Discover why Forrester named Cresta a "...force to be reckoned with" in conversation intelligence, and why we received the highest possible scores in 16 crucial criteria.

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AI Workflows for Retail – Counterfeit Returns

See how Cresta customers use AI-driven workflows to help agents recognize fraud and reduce risk when customers make return attempts, triggering automated alerts and guiding agents through the right screening process in real-time.

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AI Workflows for Telecommunications – Mobile Plan Upsell

See how Cresta customers use AI-driven workflows to improve compliance and stay on-message when an upsell opportunity is identified by proactively prompting the agent and using customer-tailored, behavior-driven guidance.

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Cresta AI Agent Demo

Today’s AI Agents must handle high-stakes, multi-step conversations with the speed, accuracy, and empathy customers expect. They need to update sensitive account information, personalize experiences, escalate when needed, and stay on-brand throughout. Cresta makes this possible—resolving complex issues quickly, securely, and with care.

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AI Workflows for Financial Services – Identity Theft

See how Cresta customers use AI-driven workflows to improve compliance and reduce risk when customers report fraud or identity theft, triggering automated escalations and guiding agents through the right process in real-time.

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Introducing Conversation Intelligence for AI Agents

Modern, LLM-powered AI Agents behave just like human agents. That means they need quality assurance, just like human agents do. Their conversations contain invaluable insights into the voice of the customer (VoC)—just like human agents. Cresta gives you powerful insights and assured quality, in one unified platform.

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Brinks Home CEO Puts Cresta AI Agent to the Test

Brinks Home put Cresta’s AI Agent to the ultimate test—letting their CEO call in as a customer. Watch what happened next, and hear why he calls the launch a “12 out of 10” success.

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Can Cresta AI Agent Finally Fix Automated Customer Service

Can Cresta AI Agent finally fix AI-powered automation? Most virtual agents frustrate customers by misunderstanding requests, forcing repetition, and failing at critical moments. We put Cresta AI Agent to the test with three real-world customer service nightmares that typically break traditional virtual agents.

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Introducing AI Analyst: Business Insights Delivered in Minutes

Meet Cresta's AI Analyst, your ultimate tool for understanding customer conversations and optimizing operations. Got a burning question about what’s impacting your customers? Just ask AI Analyst.

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How Cresta Helped Aptive Unlock $2.37M in Revenue & 46% Call Save Rate

Discover how Aptive Environmental, the fastest-growing pest control company in the U.S., transformed its contact center operations with Cresta’s AI-powered solutions.

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Cresta: Enterprise AI for the contact center

Reinvent the contact center, with enterprise-grade generative AI. Pinpoint the true drivers of performance, dramatically cut costs with targeted automation, and empower every employee to work smarter and faster with AI-native co-pilots, quality management, and coaching - all trained on your data. Learn why the world’s leading contact centers trust Cresta’s end-to-end generative AI platform.

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Cresta and Snap Finance

Snap Finance harnesses the power of data to empower consumers of all credit types to get the financial flexibility they need.

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Cresta and Brinks Home

Brinks Home™ is one of the largest home security and alarm monitoring companies in North America. They sought to streamline and transform call center operations and substantially improve the agent experience and QA processes. Supported by Cresta’s team, Brinks Home was able to seamlessly integrate Cresta within their various contact center solutions, including their legacy on-premise technology.

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Cresta’s CX promise

Julian Tiongson, Manager of Product Marketing at Five9 interviews Chris Reese, Director of Customer Value at Cresta at CCW 2023.

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Cresta Opera Demo

Cresta Opera is the first no-code solution that lets anyone build powerful, flexible and dynamic AI powered logic in just a few clicks.

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call center analytics dashboard

Cresta Insights Demo

With Cresta Insights businesses can extract customer insights from conversational data and instantly take action. Identify key trends, answer critical business questions, and uncover unknown unknowns, like why customers are calling in. Use these insights to make data-driven decisions and inform business and contact center strategy.

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AI Coaching Demo

Cresta Agent Assist gives every agent their own personal AI-powered coach on every phone and chat conversation. That helps agents improve soft skills and follow proven best practices.

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Smart Compose and Suggestions for Chat Demo

Eliminate repetitive tasks with polished, AI-generated responses that are based on the most common replies from your top agents. With a press of a button, quickly auto-complete sentences, saving agents up to 5 hours per week.

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ai agent assist

Auto Note Taking & Summarization Demo

Contact Center Agents spend a whopping one-third of call time on post-call activities, from writing notes and summaries to copy-and-pasting them into different applications. Meet Auto Summarization & Note Taking, and say goodbye to tedious tasks and After Call Work that are slowing down your agents.

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real time agent assist

Knowledge Assist Demo

Simplify knowledge management. Cresta Knowledge Assist unifies siloed knowledge bases into one powerful real-time experience. Our AI offers the right information at the right time, so contact center agents get the information they need to resolve customer issues fast.

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Cresta Agent Assist Overview

Cresta’s Real-Time Intelligence amplifies the best practices of top performers across your contact center team, guiding agents through customer conversations with AI-powered coaching and key automations like Auto Summarization, Knowledge Assist, and more.

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Cresta Director: Real-Time Visibility for Managers

Hear what customers are saying about Cresta Director, which provides real-time visibility of 100% of agents calls and chats in a contact center. Cresta lets you track agent performance, get alerts, provide live assistance, and more. Here how Blue Nile and Holiday Inn Club Vacations are using Cresta Director to drive better agent performance - and better customer experience.

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Cresta Agent Assist: Real-Time Coaching

Hear what customers are saying about Cresta Agent Assist, which provides real-team coaching for agents in contact centers. Cesta learns the best practices of your top performers and then amplifies them across your entire team, improving overall performance. Here how Blue Nile and Holiday Inn Club Vacations are using Cresta Agent Assist to drive better agent performance - and better customer experience.

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Holiday Inn Club Vacations

Holiday Inn Club Vacations is a resort, real estate and travel company with a mission to be the most loved brand in family travel. With 28 resorts in top travel destinations across the US, fostering Customer Obsession is a key strategic focus to grow their customer base and business.

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Blue Nile Drives Better CX with Cresta

Blue Nile is the leading online retailer of diamonds and fine jewelry, helping their customers celebrate life's big and small moments. Hear how Michael Hopkins, SVP of Sales & Service, uses Cresta to help them delight their customers. He discusses how Cresta’s Agent Assist solution helped reduce ramp time, deliver real-time coaching and guidance, deliver real-time manager visibility, and increase sales conversions.

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