customer experience in automotive industry

Enhanced automotive customer experience with generative AI

Cresta helps automotive brands offer customers innovative and personalized ownership experiences, from purchase to service.

customer experience in automotive industry
automotive customer experience

Enhance the automotive ownership customer experience.

Today’s consumers expect powerful digital experiences. No stranger to innovation, global automotive brands are rapidly bringing car shopping and ownership experiences online. Cresta’s generative AI helps customers find the perfect vehicle, engage with product and service experts, and seamlessly go from shopper to owner.

“The rollout of Cresta’s software in our digital ecosystem will be a notable change, and the nature of their AI engines means the customer experience will only continue to improve.”

Stephan Baral, Head of Porsche Ventures USA
Omnichannel CX

Whether by self-service, phone, or digital channels, Cresta lets customers engage with your brand how they prefer.

Expert chatbots

Trained by experts, Cresta’s chatbots help customers explore, book, and interact with your brand in a self-service manner.

Personalized touchpoints

With Cresta expertise, every customer touchpoint is personalized, efficient, and effective, keeping customers happy.

Centralized intelligence

Cresta centralizes expertise in a single console, observing every customer touchpoint and surfacing trends, behaviors, and KPIs.


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