Cresta Opera: harnessing AI to create outcomes with clicks, not code
The no-code command center for building AI driven rules that power coaching, QA, and real-time agent assistance
Datasheets Library
PII Redaction | Cresta Chat and Voice
In this document, we outline how Cresta handles sensitive personally identifiable information (PII) in a secure, compliant manner while aligning with industry best practices aimed at protecting the privacy of end users and mitigating business risks for customers.
Cresta Virtual Agent
Drive efficiency and business outcomes through intelligent automation and generative AI.
What Sets Cresta’s Real-Time Intelligence Apart
A key benefit of Cresta is the power of our underlying AI platform - the Real-Time Intelligence Platform - which takes advantage of the latest research and advances in conversational AI, large language models, natural language understanding, and more.
Auto Summarization & Note Taking
With Cresta's Auto Summarization & Note Taking, say goodbye to tedious tasks and After Call Work that are slowing down your agents.
Knowledge Assist
Cresta’s Knowledge Assist gives agents seamless access to the information they need to resolve customer issues quickly.
Cresta Agent Assist for Voice
Cresta’s AI-driven Agent Assist uses real-time coaching and guidance to help agents expertly navigate customer conversations. With Agent Assist, agents get the support they need to deliver business outcomes and world-class CX.
