In this document, we outline how Cresta handles sensitive personally identifiable information (PII) in a secure, compliant manner while aligning with industry best practices aimed at protecting the privacy of end users and mitigating business risks for customers.
Drive efficiency and business outcomes through intelligent automation and generative AI.
A key benefit of Cresta is the power of our underlying AI platform - the Real-Time Intelligence Platform - which takes advantage of the latest research and advances in conversational AI, large language models, natural language understanding, and more.
With Cresta's Auto Summarization & Note Taking, say goodbye to tedious tasks and After Call Work that are slowing down your agents.
Cresta’s Knowledge Assist gives agents seamless access to the information they need to resolve customer issues quickly.
Cresta’s AI-driven Agent Assist uses real-time coaching and guidance to help agents expertly navigate customer conversations. With Agent Assist, agents get the support they need to deliver business outcomes and world-class CX.
