Auto Summarization & Note Taking

Cresta Auto Summarization & Note Taking automate away tedious tasks like mid-call note taking and post-call work so that agents can provide better service and move through calls more efficiently

Challenges Facing Agents Today

Tedious After Call Work

Agents scramble to complete post-call summaries that kill AHT and leaves the next customer waiting

Mid-Call Distractions

Agents are torn between keeping accurate notes for later and giving their full focus to the customer

Rushing and Inaccuracy

Intense time pressure in between calls leads to poor or skipped summaries, leaving contact center leaders without the data they need to run their business

Switching Between Tools

Agents waste time switching applications to copy-and-paste call summaries

Unlock Agent Productivity

Speed Up Agents During the Call:

Auto Note Taking

Automate away tedious note taking, so agents can focus on what matters, providing excellent customer service.

Speed Up Agents After the Call:

Auto Summarization

Goodbye, After Call Work! Now Cresta automatically summarizes conversations, recording call reason, call resolution, actions taken, key outcomes and required follow ups.

Remove Tedious Tasks:

AutoFill

Your agents shouldn’t waste time copy-and-pasting notes and summaries into siloed applications, and now thanks to Cresta AutoFill, they don’t have to.

Behind the Scenes:

Agent-Less Summarization

If you want to completely shield agents from note taking and summarization, Cresta can capture notes, create summaries, and send information completely behind the scenes.

Lower Average Handle Time

By automating mid-call notes and post-call summaries

Reduce After Call Work

By automatically uploading summaries to CRMs

Increase Customer Satisfaction

By reducing wait times and artificial pauses for note taking

Accurately Capture Disposition and Information

By automating 100% of call summaries

Learn More

Webinars

Assisted Automation: The End of After Call Work is Here

Join this webinar to learn how Cresta’s Real-Time Auto Summarization & Note Taking automates away...

Videos

Auto Note Taking & Summarization Demo

Contact Center Agents spend a whopping one-third of call time on post-call activities, from writing...

Blog

Introducing Automatic Summarization

After Call Work is one of the biggest time wasters in the modern Contact Center....

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