Assisted Automation: The End of After Call Work is Here
Join this webinar to learn how Cresta’s Real-Time Auto Summarization & Note Taking automates away...
Agents scramble to complete post-call summaries that kill AHT and leaves the next customer waiting
Agents are torn between keeping accurate notes for later and giving their full focus to the customer
Intense time pressure in between calls leads to poor or skipped summaries, leaving contact center leaders without the data they need to run their business
Agents waste time switching applications to copy-and-paste call summaries
Automate away tedious note taking, so agents can focus on what matters, providing excellent customer service.
Goodbye, After Call Work! Now Cresta automatically summarizes conversations, recording call reason, call resolution, actions taken, key outcomes and required follow ups.
Your agents shouldn’t waste time copy-and-pasting notes and summaries into siloed applications, and now thanks to Cresta AutoFill, they don’t have to.
If you want to completely shield agents from note taking and summarization, Cresta can capture notes, create summaries, and send information completely behind the scenes.
By automating mid-call notes and post-call summaries
By automatically uploading summaries to CRMs
By reducing wait times and artificial pauses for note taking
By automating 100% of call summaries
Join this webinar to learn how Cresta’s Real-Time Auto Summarization & Note Taking automates away...
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