Agent Efficiency
Auto Summarization & Note Taking
Cresta Auto Summarization & Note Taking automate away tedious tasks like mid-call note taking and post-call work so that agents can provide better service and move through calls more efficiently
Challenges Facing Agents Today
Tedious After Call Work
Agents scramble to complete post-call summaries that kill AHT and leaves the next customer waiting
Mid-Call Distractions
Agents are torn between keeping accurate notes for later and giving their full focus to the customer
Rushing and Inaccuracy
Intense time pressure in between calls leads to poor or skipped summaries, leaving contact center leaders without the data they need to run their business
Switching Between Tools
Agents waste time switching applications to copy-and-paste call summaries
Unlock Agent Productivity
Speed Up Agents During the Call:
Auto Note Taking
Automate away tedious note taking, so agents can focus on what matters, providing excellent customer service.
Speed Up Agents After the Call:
Auto Summarization
Goodbye, After Call Work! Now Cresta automatically summarizes conversations, recording call reason, call resolution, actions taken, key outcomes and required follow ups.
Remove Tedious Tasks:
AutoFill
Your agents shouldn’t waste time copy-and-pasting notes and summaries into siloed applications, and now thanks to Cresta AutoFill, they don’t have to.
Behind the Scenes:
Agent-Less Summarization
If you want to completely shield agents from note taking and summarization, Cresta can capture notes, create summaries, and send information completely behind the scenes.
Lower Average Handle Time
By automating mid-call notes and post-call summaries
Reduce After Call Work
By automatically uploading summaries to CRMs
Increase Customer Satisfaction
By reducing wait times and artificial pauses for note taking
Accurately Capture Disposition and Information
By automating 100% of call summaries
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