Auto Summarization & Note Taking
Cresta Auto Summarization & Note Taking automate away tedious tasks like mid-call note taking and post-call work so that agents can provide better service and move through calls more efficiently
Simplify knowledge management. Cresta Knowledge Assist unifies siloed knowledge bases into one powerful real-time experience. Our AI offers the right information at the right time, so contact center agents get the information they need to resolve customer issues fast.