Conversational AI for retail transforming the customer experience

Turn window shoppers into brand advocates with fast and effective service.

Retail has changed for good and customer expectations are higher than ever before. Keeping customers happy means making every interaction matter. With Cresta, you can ensure you’re delivering a personalized retail customer experience whenever they reach out, whether they have a question about their sporting equipment, or whether they’re buying an engagement ring.

Turn shoppers into buyers

Conversational AI for retail drives real-time coaching to help retail call center teams follow best practices that are proven to convert while knowledge solutions help teams quickly find the perfect product or promotion – all in real-time.

Personalize every touchpoint

Our conversational AI-driven coaching, productivity tools, and knowledge solutions work seamlessly across both chat and phone platforms to help retail contact center agents deliver a premium experience regardless of the channel.

ai for the retail call center

Manage and develop expert teams

For retail call center managers, Cresta Director evaluates 100% of conversations and provides retail leaders with insights and coaching tools to coach and engage with agents effectively, cutting ramp time in half and increasing ESAT.

generative ai for the retail call center

Understand and adapt to customer trends

Cresta Insights makes it easy for retail business leaders to quickly understand what customers are saying, identify key themes and market trends, allowing leaders to create strategic, actionable campaigns within hours of a change.

retail customer experience with ai

Find out how Cresta could bring immediate impact and value to your business.

improve sales performance with ai
Ebooks Library

Driving high-end retail with AI

Learn the 8 Ways Retail Contact Centers Are utilizing artificial intelligence to improve customer experiences...


What to do About the New World of High-End Retail

When COVID-19 hit, social distancing and lockdowns forced us all inside. But this didn’t prevent...


You Can’t Spell Retail Without AI

Retailers must rethink their contact center strategy to support the new normal of omnichannel selling...