Making Your Contact Center Smart with AI
Join Cresta’s VP of Marketing, Scott Kolman, as he dissects the CCW study and walks...
Cresta analyzes 100% of conversations with superior natural language understanding (NLU) and turns unstructured data into powerful, actionable knowledge.
Ditch the spreadsheets and long reports with easy-to-dissect, data-rich, customer insights and contact center analytics dashboards so you can make better business decisions faster.
Create impact by using Cresta’s common architecture to instantly coach at scale with Agent Assist, drive deflection via Chatbot, and much more.
Instantly understand customer trends, answer critical business questions, and uncover new unknowns with call center predictive analytics to help you make faster and smarter decisions.
Topic Discovery allows users to uncover, explore and understand new unknown topics. Using state-of-the-art NLU, it automatically groups conversations into common themes to help determine where to focus your time.
Get powerful customer insights by learning more about your customers. Identify their hot topics, sentiment, and competitive threats at scale, so you can sell smarter and deliver a better customer experience.
Cresta’s fully integrated end-to-end platform makes it easy to instantly use Insights to update chatbots, configure AI-powered coaching at scale, and even inform key strategic decisions.
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