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Cresta Insights

Turn Conversations into Actionable Insights

Turn your contact center into a strategic advantage by using  AI-powered conversational insights to measure and improve the customer experience and your business

Cresta Insights

Real-Time Customer Intelligence

Cresta analyzes 100% of conversations with superior natural language understanding (NLU) and turns unstructured data into powerful, actionable knowledge.

Move With Agility

Ditch the spreadsheets and long reports with easy-to-dissect, data-rich, customer insights so you can make better business decisions faster.

Go From Insight to Action

Create impact by using  Cresta’s common architecture to instantly coach at scale with Agent Assist, drive deflection via Chatbot, and much more.

What are the top reasons my customers are calling in?
What are my customers’ most common and pressing objections?
Should I worry more about my competitors or the status quo?
How is the new pricing and packaging strategy performing?
Why is there a sudden uptick in calls about shipping delays?
What agent behaviors are driving successful outcomes?

Real-Time Customer Intelligence for the Contact Center

Instantly understand customer trends, answer critical business questions, and uncover new unknowns to help you make faster and smarter decisions.

Topic Discovery

Discover New Unknown Topics

Topic Discovery allows users to uncover, explore and understand new unknown topics. Using state-of-the-art NLU, it automatically groups conversations into common themes to help determine where to focus your time.

Insights Dashboards

Gain a Deeper Understanding

Get powerful customer insights by learning more about your customers. Identify their hot topics, sentiment, and competitive threats at scale, so you can sell smarter and deliver a better customer experience.

An Integrated Solution

Easily Take Action Across Cresta's Platform

Cresta’s fully integrated end-to-end platform makes it easy to instantly use Insights to update chatbots, configure AI-powered coaching at scale, and even inform key strategic decisions.

Resources

Blog

Cresta Insights Report: Reducing Ramp Time & Agent Attrition

Learn How AI-Driven Real-Time Coaching Stops the Revolving Door of Agent Attrition, Increases Productivity, and...

Blog

3 Future-Forward Contact Center Performance Management Tips

Demand for customer support continues to grow not only in size but complexity.

Blog

Driving Better CX to Celebrate Life’s Big and Small Moments

Hear how Blue Nile, the world's most trusted online fine jeweler, uses Cresta to drive...

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