Making Your Contact Center Smart with AI
Join Cresta’s VP of Marketing, Scott Kolman, as he dissects the CCW study and walks...
Webinars
Cresta Insights
Call center analytics dashboards turn conversations into actionable insights
Turn your contact center into a strategic advantage by using AI-powered conversational insights and predictive analytics to measure and improve the customer experience and your business, all viewable in a customer insights dashboard
Call center analytics dashboard and insights from Cresta
Real-time customer insights
Cresta analyzes 100% of conversations with superior natural language understanding (NLU) and turns unstructured data into powerful, actionable knowledge.
Move with agility
Ditch the spreadsheets and long reports with easy-to-dissect, data-rich, customer insights dashboards and contact center analytics dashboards so you can make better business decisions faster.
Go from insight to action
Create impact by using Cresta’s common architecture to instantly coach at scale with Agent Assist, drive deflection via Virtual Agent, and much more.
What are the top reasons my customers are calling in?
What are my customers’ most common and pressing objections?
Should I worry more about my competitors or the status quo?
How is the new pricing and packaging strategy performing?
Why is there a sudden uptick in calls about shipping delays?
What agent behaviors are driving successful outcomes?
Real-time customer insights for the contact center
Instantly understand customer trends, answer critical business questions, and uncover new unknowns with call center predictive analytics to help you make faster and smarter decisions.
Topic discovery
Discover new unknown topics
Topic discovery allows users to uncover, explore and understand new unknown topics. Using state-of-the-art NLU, it automatically groups conversations into common themes to help determine where to focus your time.
Insights dashboards and analytics
Gain a deeper understanding
Get powerful customer insights by learning more about your customers. Identify their hot topics, sentiment, and competitive threats at scale, so you can sell smarter and deliver a better customer experience.
An integrated solution
Easily take action across Cresta's platform
Cresta’s fully integrated end-to-end platform makes it easy to instantly use Insights to update chatbots, configure AI-powered coaching at scale, and even inform key strategic decisions.
See Cresta for Post Call
Transform call center operations and elevate your customer service to new heights