Cresta Insights

Call center analytics dashboards turn conversations into actionable insights


Turn your contact center into a strategic advantage by using AI-powered conversational insights and predictive analytics to measure and improve the customer experience and your business, all viewable in a customer insights dashboard

Call center analytics dashboard and insights from Cresta

Cresta Insight real-time call center predictive analytics

Real-time customer insights

Cresta analyzes 100% of conversations with superior natural language understanding (NLU) and turns unstructured data into powerful, actionable knowledge.

call center predictive analytics

Move with agility

Ditch the spreadsheets and long reports with easy-to-dissect, data-rich, customer insights dashboards and contact center analytics dashboards so you can make better business decisions faster.

contact center analytics dashboard

Go from insight to action

Create impact by using Cresta’s common architecture to instantly coach at scale with Agent Assist, drive deflection via Virtual Agent, and much more.

What are the top reasons my customers are calling in?
What are my customers’ most common and pressing objections?
Should I worry more about my competitors or the status quo?
How is the new pricing and packaging strategy performing?
Why is there a sudden uptick in calls about shipping delays?
What agent behaviors are driving successful outcomes?

Real-time customer insights for the contact center

Instantly understand customer trends, answer critical business questions, and uncover new unknowns with call center predictive analytics to help you make faster and smarter decisions.

Topic discovery

Discover new unknown topics

Topic discovery allows users to uncover, explore and understand new unknown topics. Using state-of-the-art NLU, it automatically groups conversations into common themes to help determine where to focus your time.

Uncover insights with Cresta's call center analytics dashboard

Insights dashboards and analytics

Gain a deeper understanding

Get powerful customer insights by learning more about your customers. Identify their hot topics, sentiment, and competitive threats at scale, so you can sell smarter and deliver a better customer experience.

contact center analytics dashboard from Cresta

An integrated solution

Easily take action across Cresta's platform

Cresta’s fully integrated end-to-end platform makes it easy to instantly use Insights to update chatbots, configure AI-powered coaching at scale, and even inform key strategic decisions.

call center predictive analytics and insights

Making Your Contact Center Smart with AI

Join Cresta’s VP of Marketing, Scott Kolman, as he dissects the CCW study and walks...

Video Library

Cresta Insights Demo

With Cresta Insights businesses can extract customer insights from conversational data and instantly take action....


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Through analyzing more than 340,000 inbound sales conversations across a variety of industries, we were...

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Transform call center operations and elevate your customer service to new heights