2021’s Top 5 Contact Center Agent Swear Words
Unsurprisingly, these are three utterances that were completely absent from the 1.84 million customer conversations...
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Cresta learns the best practices of your top performers and amplifies these across your entire team driving with real-time assistance and coaching.
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Coach with data, not opinions. Instantly evaluate team performance and identify the coaching opportunities that drive business outcomes.
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Identify top performers quickly and easily with Cresta’s leaderboards. Compare agent performance, see who’s on pace to hit their goals, and reward top performers with recognition. Cresta keeps leaderboards up to date, so you can spend less time worrying about data and more time coaching your team.
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Get powerful customer insights by learning more about your customers. Identify their hot topics, sentiment, and competitive threats at scale, so you can sell smarter and deliver a better customer experience.
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