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Drive Action
With Insights

Use AI-powered insights to measure and improve team performance and customer experience.

Cresta Insights

Understand Performance Drivers

Cresta analyzes agent performance on every conversation and ties behaviors to business KPIs.

Know Your Customers

Cresta automatically surfaces the most impactful coaching opportunities and gives managers tools to coach teams effectively.

Build a Culture of Performance

Cresta learns the best practices of your top performers and amplifies these across your entire team driving with real-time assistance and coaching.

Performance Insights

Work smarter with data-driven insights

Coach with data, not opinions. Instantly evaluate team performance and identify the coaching opportunities that drive business outcomes.

Leaderboards

Identify top performers and motivate agents

Identify top performers quickly and easily with Cresta’s leaderboards. Compare agent performance, see who’s on pace to hit their goals, and reward top performers with recognition. Cresta keeps leaderboards up to date, so you can spend less time worrying about data and more time coaching your team.

Customer Insights

Improve customer experience through deeper insights

Get powerful customer insights by learning more about your customers. Identify their hot topics, sentiment, and competitive threats at scale, so you can sell smarter and deliver a better customer experience.

Resources

Blog

2021’s Top 5 Contact Center Agent Swear Words

Unsurprisingly, these are three utterances that were completely absent from the 1.84 million customer conversations...

Blog

3 Compounding Benefits of AI-Driven, Real-Time Coaching

Cresta’s real-time coaching provides contact center agents with versatile coaching in-the-moment. By going beyond 1:1...

Blog

3 Future-Forward Contact Center Performance Management Tips

Demand for customer support continues to grow not only in size but complexity.

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