Cresta Responsible AI Principles
This document outlines Cresta’s commitment to ensuring fairness, transparency, privacy, quality, and risk mitigation as we develop and deploy generative AI for the world’s leading contact centers.
Solution Briefs Library
Cresta for Telco & Communications
The telco and communications industry is facing a multitude of challenges. Cresta’s generative AI platform drives real business results in every interaction.
Cresta for Travel and Hospitality
In a volatile post-pandemic world, hospitality contact centers are in need of repeatable success. Cresta’s generative AI platform combines deep insights, intelligent automation, outcome-oriented coaching, and real-time interaction guidance to drive real business results in every interaction.
Cresta for Health Insurance
Deepen policyholder trust and loyalty with each interaction. Reduce compliance infractions and costly productivity loss. Uncover valuable right-sizing opportunities. Scale efficiency and best practices to new and seasonal representatives. Do it all in real time.
Cresta for Collections
Transform your collections strategy with the power of generative AI in the contact center.
Cresta for Retention
Retain more customers, more efficiently using generative AI assists and insights.
Cresta Post Call Solution
Increase agent effectiveness through outcome-oriented coaching and business insights
Generative AI for the Contact Center
Cresta centralizes and amplifies the knowledge, insights, and coaching your contact center needs to reach peak performance. Our products seamlessly work together to close the gap between insight and action and unlock each team’s superhuman abilities.
Cresta for Airlines
Cresta helps airlines achieve stable success in a turbulent market. With a Real-Time Intelligence suite designed to drive business results, the sky's the limit.
Cresta for Finance
Cresta’s Real-Time Intelligence suite helps financial businesses unlock growth, deliver better customer experience, and ensure compliance — all while helping managers and agents work more efficiently and effectively.
