Your contact centers serve as the central hub for your business, responsible for triaging inquiries and customer experiences delivered by your agents play a pivotal role in shaping the relationship with customers. Unfortunately, conventional tools and processes often impede an agent’s ability to work efficiently and effectively, leading to subpar experiences for both customers and employees.
At Cresta, we understand the importance of enabling agents to make every interaction count. That’s why we developed Cresta for Care, a revolutionary solution that liberates chat agents from the constraints of repetitive tasks and empowers them to focus on what truly matters – providing accurate and personalized information to each customer in the moment.
Cresta harnesses the power of generative AI to provide real-time automation and guidance to chat agents as they navigate complex care conversations. With its suite of intelligent features, Cresta enhances chat care agents’ productivity, unlocks their knowledge potential, and enables managers to coach effectively.
Top US Airline saw 15% reduction in ART and 30% reduction in time to first response
Leading American ISP saved 700 hours of looking for answers each month
Top retailer has seen 5% increase in NPS per quarter ever since implementing Cresta
Cresta integrates and layers effortlessly onto existing messaging platforms
Experience enhanced productivity, elevated customer care solutions, and tangible business outcomes
Get in front of the issues before they spiral
Discover unknowns and trends that lead to satisfied customers and rapid issue resolution. Features include: Customer Insights, Topic Discovery, Keyword Insights, and Trends & Anomalies
Elevate your coaching expertise with efficiency
Unlock the potential of coaching, quality assurance, and performance management. Features include: Performance Insights, Leaderboards, Coaching & Collaboration, QA
Elevate your customer care solutions to new heights with Cresta’s generative AI for chat– the ultimate ally for your agents.