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Coach Smarter, Faster

Accelerate coaching, QA and performance management with Cresta Director.

Cresta Director

Contact Center Manager

Quickly Understand Business Drivers

Get insights from every conversation and understand which behaviors are driving your business metrics.

Increase Coaching Productivity by 4x

Cresta’s AI automatically identifies coaching gaps and streamlines coaching with one easy-to-use interface.

Go From Insight to Action

Evaluate team performance and immediately put coaching into action with Cresta Agent Assist.

Live Coaching

Help agents when they need it most

Use Cresta’s live coaching tools to follow along as teams take conversations. Get alerts when your team needs help and immediately come to the rescue by sending live assistance.

Coaching & QA

Manage and coach from one unified place

Spend more time coaching and less time reviewing transcripts. Monitor agent performance, quickly identify coaching opportunities, and work through data-backed coaching plans with agents.

Performance Insights

Work smarter with data-driven insights

Coach with facts, not feelings. Instantly evaluate team performance and identify the coaching opportunities that drive business outcomes.

Drive WFH Excellence

Keep remote teams close

Keep remote teams in sync, no matter where they work. Get deep visibility into team performance and leave comments and feedback for agents to review. Track key development areas and progress through collaborative coaching plans and performance reports.

See More of Cresta Director

See more of how Cresta Director powers your managers.

Resources

Blog

Cresta Insights Report: Reducing Ramp Time & Agent Attrition

Learn How AI-Driven Real-Time Coaching Stops the Revolving Door of Agent Attrition, Increases Productivity, and...

Blog

Close the Retention Performance Gap with Real-Time Coaching

Our performance gap analysis of almost 20,000 conversations from a Fortune 50 software company revealed...

Blog

3 Future-Forward Contact Center Performance Management Tips

Demand for customer support continues to grow not only in size but complexity.

Your managers. Powered up.

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