Cresta Insights Report: Reducing Ramp Time & Agent Attrition
Learn How AI-Driven Real-Time Coaching Stops the Revolving Door of Agent Attrition, Increases Productivity, and...
Get insights from every conversation and understand which behaviors are driving your business metrics.
Cresta’s AI automatically identifies coaching gaps and streamlines coaching with one easy-to-use interface.
Evaluate team performance and immediately put coaching into action with Cresta Agent Assist.
Use Cresta’s live coaching tools to follow along as teams take conversations. Get alerts when your team needs help and immediately come to the rescue by sending live assistance.
Spend more time coaching and less time reviewing transcripts. Monitor agent performance, quickly identify coaching opportunities, and work through data-backed coaching plans with agents.
Coach with facts, not feelings. Instantly evaluate team performance and identify the coaching opportunities that drive business outcomes.
Keep remote teams in sync, no matter where they work. Get deep visibility into team performance and leave comments and feedback for agents to review. Track key development areas and progress through collaborative coaching plans and performance reports.
See more of how Cresta Director powers your managers.
Learn How AI-Driven Real-Time Coaching Stops the Revolving Door of Agent Attrition, Increases Productivity, and...
Your managers. Powered up.
Let us give you a personal tour of how Cresta can power your managers for better visibility and agent coaching, driving better CX.