Cresta Insights Report: Reducing Ramp Time & Agent Attrition
Learn How AI-Driven Real-Time Coaching Stops the Revolving Door of Agent Attrition, Increases Productivity, and...
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Cresta Director
Quickly Understand Business Drivers
Get insights from every conversation and understand which behaviors are driving your business metrics.
Increase Coaching Productivity by 4x
Cresta’s AI automatically identifies coaching gaps and streamlines coaching with one easy-to-use interface.
Go From Insight to Action
Evaluate team performance and immediately put coaching into action with Cresta Agent Assist.
Live Coaching
Help agents when they need it most
Use Cresta’s live coaching tools to follow along as teams take conversations. Get alerts when your team needs help and immediately come to the rescue by sending live assistance.
Coaching & QA
Manage and coach from one unified place
Spend more time coaching and less time reviewing transcripts. Monitor agent performance, quickly identify coaching opportunities, and work through data-backed coaching plans with agents.
Performance Insights
Work smarter with data-driven insights
Coach with facts, not feelings. Instantly evaluate team performance and identify the coaching opportunities that drive business outcomes.
Drive WFH Excellence
Keep remote teams close
Keep remote teams in sync, no matter where they work. Get deep visibility into team performance and leave comments and feedback for agents to review. Track key development areas and progress through collaborative coaching plans and performance reports.
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