Cresta Opera Demo
Cresta Opera is the first no-code solution that lets anyone build powerful, flexible and dynamic...
Get insights from every conversation and understand which behaviors are driving your business metrics.
Cresta automatically identifies coaching gaps and streamlines coaching with one easy-to-use interface.
Evaluate team performance and immediately put coaching into action with Cresta Agent Assist.
Coach with facts, not feelings. Instantly evaluate team performance and identify the coaching opportunities that drive business outcomes.
A single real-time console to review team performance. Measure key metrics like AHT, conversation volume, and whether agents practice skills and behaviors.
Cresta automatically evaluates agent adherence to key behaviors and allows managers to instantly drill into specific conversations that require attention.
Quickly identify top performers, compare agent performance and see who’s on pace to hit their goals. Motivate teams with recognition and transparency.
Spend more time coaching and less time reviewing transcripts. Accelerate QA and create rich personalized coaching plans for each and every agent.
Personalized coaching plans pull each agent’s behavior metrics, QA scores, and manager feedback into a single plan where managers and agents can collaborate.
Accelerate QA with dynamic scorecards and rich transcripts that make it easy to hone in on key opportunities in every conversation.
Save the best conversations and easily share them with agents to help agents with onboarding and ongoing performance improvement.
Follow along as agents help customers and receive automated alerts when agents need help so you can immediately come to the rescue.
Agents can raise their hand and ask for assistance. Managers can respond from Cresta or directly from Slack and Microsoft Teams.
Configurable real-time alerts and notifications let managers know when agents need help or when a compliance infraction requires correction.
Monitor agent conversations as they happen. Ensure agents follow best practices and if they need help, immediately help them with live assist.
Instantly put insights into action by deploying AI-powered coaching at scale. In minutes, managers can deploy AI-powered coaching and rules to optimize contact center performance.
An intuitive no-code interface makes it easy to create and deploy AI-powered coaching in a matter of minutes, no coding necessary.
Select from a pre-configured set of AI-powered triggers, including real-time coaching and compliance tracking, or create one of your own.
Push real-time coaching to agents, track compliance and adherence, or simply configure a real-time alert with a few simple clicks.
Keep remote teams in sync, no matter where they work. Get deep visibility into team performance and leave comments and feedback for agents to review. Track key development areas and progress through collaborative coaching plans and performance reports.
Cresta Director uses our real-time intelligence engine to power a complete set of features that help managers monitor team performance, accelerate QA, and drive coaching at scale. Some of these features include:
See Cresta for Post Call
Transform call center operations and elevate your customer service to new heights