Contact centers were primarily used to drive customer support goals but recent years have seen businesses using contact centers to impact actual sales journeys: Scott Kolman, CMO At Cresta comments on these changes.
Aired on June 2, 2023 - Cresta CEO Ping Wu: "Our goal is not to replace agents our goal is to make them better at their jobs and more efficient and more productive."
To better understand operational shifts and determine how they affect customer service and sales teams across industries, Cresta commissioned a survey of 300 sales and service-to-sales leaders who run revenue-generating contact centers at large enterprises.
Cresta has appointed the former Google AI executive Ping Wu as its new CEO.
As AI continues to revolutionize industries, CEOs are discussing how to integrate this new superpower. They are also considering important questions around data privacy, competition, cost, accuracy, and speed.
04/04/2023
Generative AI technology in contact centers is changing the customer experience for good and companies are reaping the benefits.
02/14/2023
Greylock Partners General Partner Saam Motamedi joins Ed Ludlow to discuss how likely Microsoft's AI-powered Bing search engine is to take over Google. Plus, his thoughts on AI investing trends and the state of the VC ecosystem. (Source: Bloomberg)
01/18/2023
CRM industry insiders see plenty of opportunity for savvy operators.
12/22/2022
AI and Customer Experience (CX) Will Become More Interconnected
12/27/2022
In honor of 2023, these are 23 top AI and ML predictions experts think will be spot-on for the coming year.
12/22/2022
Outlining the challenges facing retail contact centers in the holidays, and how technology is helping to navigate them
09/07/2022
CEO & Founder, Zayd Enam, discusses contact center AI and the value it brings to the hospitality industry.
08/31/2022
Inc. cited Cresta’s data on contact center turnover and highlighted the positive impact of conversational AI on customer experience.
08/10/2022
CEO & Founder, Zayd Enam, sat down with Ishani Ummat from Madrona Ventures to discuss the innovative work happening at Cresta.
08/02/2022
Cresta announces additional AI-driven tools to enable smarter business insights and better outcomes.
07/05/2022
Zayd Enam and Moshe Beauford discuss “Lazy AI” and how artificial intelligence can enhance the bottom line and increase agent productivity.
