TURN CUSTOMER CONVERSATIONS INTO BETTER BUSINESS DECISIONS
Cresta Insights surfaces data that informs strategic decisions and suggests actions to improve your most critical results.
Pinpoint root cause with semantic, contextual, and behavioral analysis of 100% of conversations across channels—extracted by AI, and configurable with clicks, not code.
Get outcome-based intelligence, not disorganized data overload. Cresta quantifies insights in terms of real business results like sales, customer retention, and case resolution, so you can understand what really matters.
See proactive, AI-powered recommendations & bespoke customizable dashboards, and take action with one-click workflows. Cresta cuts out the legwork of legacy analytics platforms, so you can drive change at scale.
WHY DO ENTERPRISE CONTACT CENTERS TRUST CRESTA'S AI?
Conversation understanding
Leading transcription accuracy & patented behavioral AI show you what’s really happening.
Outcome-driven intelligence
Infer or associate outcomes with every conversation to pinpoint what actually works.
No-code tooling
Train, test, and deploy AI models and workflows in minutes to act on what’s truly important.
